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Forum Discussion

janetschommer's avatar
May 05, 2019
Solved

Security questions

I don't remember using anything as a password other then the generic on on my router, but it won't let me in with that, so I put in the router IP and then the serial number, Now it wants my security ...
  • michaelkenward's avatar
    May 06, 2019

    There is a bug in some devices in Netgear's implementation of password recovery. You can get locked into a close loop.

     

    If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process because you can't answer the questions.

     

    If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.