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Forum Discussion
Security system can't see Orbi network
Hi Have had an orbi system for about 6 months and it has been great. Recently got a new security system installed (Pyronix Enforcer) and have been trying to connect it to the wifi for remote cont...
Do a quick test, set WPA to OPEN on the Orbi router. See if your security system will connect then. If so, go back in change from OPEN to WPA and TPIK and test again. Then try WPA2 and AES only and test. Let us know if the system connect at any security mode setting.
with no security it connected to my network (showed signal strength of 12) but then then didn't poll the pyronixcloud
with both WPA2-PSK [AES] and WPA-PSK [TKIP] + WPA2-PSK [AES] it refused to connect to my network and showed signal strength as 0
switching back to the Guest network and using WPA2-PSK [AES] with 10 hex digits (chars in lowercase) it connected to the network instantly and polled the cloud.
For reference my ISP is Sky, I use pfSense for the firewalling/routing and have the Orbi setup in AP mode with all 3 hard wired. The system previously worked with different routers TP-Link and Sky Q running as APs.
I also updated the firmware and they are all on V2.1.4.10
I've emailed Pyronix as my installers weren't able to help as originally I thought it was a subscription issue as the app kept saying subscription had ran out, but when rung installers they advised the subscription had been renewed a few weeks ago, but then this message disappeared and it still wouldn't connect using the main setup.
I think as I've currently got it working on the guest account I'll leave it as it is for the time being until i can come up with a better solution