Forum Discussion

Initiate

Oct 04, 2018

Separate 2.4GHz and 5GHz- Orbi RBR50

Hi Community, I have an Orbi RBR50 and Satellite. I recently bought a new appliance that is WIFI compatible but only with 2.4GHz wifi. I went into my advanced settings on my Orbi router and made su...

Troubleshooting

FURRYe38

Guru - Experienced User

Oct 05, 2018

So when you set the Orbi's wifi security to disable, the devices would not see or connect to the Orbi wifi? If so, then I would contact Whirlpool about this and ask them for help and information. Let them know that you've tried the Orbi with no wifi security and with security enabled and the units would not connect. Ask them if there is any known problems with there devices connecting to NG Orbi systems...

Retired_Member

Oct 05, 2018

FURRYe38 wrote:

I would contact Whirlpool about this and ask them for help and information.

I doubt Whirlpool will be any help. This is all about forcing a device or Iphone to connect at 2.4

Try turning down the 5g power at the router (if possible), unplug the Sat(s)

This may force your phone (due to low power on the 5G and the distance) to 2.4.