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Forum Discussion

jdb1970's avatar
jdb1970
Tutor
Mar 09, 2020

Separating bands on my RBR20

I'm having issues with my SimpliSafe security camera connecting/staying connected to my wifi extender.  Simplisafe is telling me that the camera must have a dedicated 2.4 ghz line, it will not work o...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Mar 09, 2020

First try this:

Disable the 5Ghz SSID broadcast on the RBR. Then get your setup device and installation device connected on the Orbi:

https://community.netgear.com/t5/Orbi/orbi-20-cannot-connect-Swann-Camera/m-p/1822475/highlight/true#M75403

jdb1970 wrote:

I'm having issues with my SimpliSafe security camera connecting/staying connected to my wifi extender.  Simplisafe is telling me that the camera must have a dedicated 2.4 ghz line, it will not work on 5 ghz.  If they are right I need to separate my channels and dedicate this to the 2.4 line.  I've tried a telnet method to make this change but the change did not hold and it immediately went back to the single SSID.  How canI make this a permanent change?  Do I need to scrap this system and go to another system?