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Forum Discussion
Separating bands on my RBR20
I'm having issues with my SimpliSafe security camera connecting/staying connected to my wifi extender. Simplisafe is telling me that the camera must have a dedicated 2.4 ghz line, it will not work o...
jdb1970 wrote:I'm having issues with my SimpliSafe security camera connecting/staying connected to my wifi extender. Simplisafe is telling me that the camera must have a dedicated 2.4 ghz line, it will not work on 5 ghz. If they are right I need to separate my channels and dedicate this to the 2.4 line. I've tried a telnet method to make this change but the change did not hold and it immediately went back to the single SSID. How canI make this a permanent change? Do I need to scrap this system and go to another system?
What do you use to setup/connect the SimpliSafe security camera? Your IPhone?
Yes, I'm using my iPhone. My iPhone shows that the phone itself is connected to the 5.0 ghz and the camera does read the QR code but then, after a few seconds it comes back and tells me that my wifi password is incorrect which I've redone and verified a dozen times, I am 100% sure the wife password is typed in accurately.
jdb1970 wrote:Yes, I'm using my iPhone. My iPhone shows that the phone itself is connected to the 5.0 ghz and the camera does read the QR code but then, after a few seconds it comes back and tells me that my wifi password is incorrect which I've redone and verified a dozen times, I am 100% sure the wife password is typed in accurately.
This sounds like what I went through a few years back while trying to coinnect my Lacrosse weather station. It's all about getting your phone connected to the 2.4 freq.
What I did back then was, turn the power down at the router (orbi login web browser) for the 5G. I also unplugged the Sats. Then I had to get as far away as I could to force the phone to 2.4. Once the phone is on 2.4, I was able to complete the setup/connection. Then set the router and Sats back to where they were. The weather station stays connected even in a power loss.
Since my trials I believe there have been changes to how you reduce the power . Some have been mentioned here. I only asked the question about the phone for I feel unless folks have walked in yours shoes, they have no idea how or what you're doing.
Thank you, I will certainly give that a try.
Rather than turn the transmit power down, the current practice is:
- Log onto the Orbi web interface
- Go to the Advanced Tab, Advanced Settings, Wireless Settings and uncheck the box "Broadcast SSID on 5G"
Every device that is now connected at 5G will remain connected. (including the smartphone) - On the smartphone, "Forget" the Orbi WiFi.
- Go back to the WiFi settings and select the Orbi WiFi again, and enter the password.
- Now that the phone is connected to the 2.4G channel (because the 5G channel is not broadcasting an SSID),
return to the Simplisafe App and perform the setup. - After the camera is working, reverse the steps
Reenable 5G broadcast
"Forget" the Orbi WiFi
Connect to Orbi again
