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Forum Discussion
Separating bands on my RBR20
I'm having issues with my SimpliSafe security camera connecting/staying connected to my wifi extender. Simplisafe is telling me that the camera must have a dedicated 2.4 ghz line, it will not work o...
jdb1970 wrote:Yes, I'm using my iPhone. My iPhone shows that the phone itself is connected to the 5.0 ghz and the camera does read the QR code but then, after a few seconds it comes back and tells me that my wifi password is incorrect which I've redone and verified a dozen times, I am 100% sure the wife password is typed in accurately.
This sounds like what I went through a few years back while trying to coinnect my Lacrosse weather station. It's all about getting your phone connected to the 2.4 freq.
What I did back then was, turn the power down at the router (orbi login web browser) for the 5G. I also unplugged the Sats. Then I had to get as far away as I could to force the phone to 2.4. Once the phone is on 2.4, I was able to complete the setup/connection. Then set the router and Sats back to where they were. The weather station stays connected even in a power loss.
Since my trials I believe there have been changes to how you reduce the power . Some have been mentioned here. I only asked the question about the phone for I feel unless folks have walked in yours shoes, they have no idea how or what you're doing.
Thank you, I will certainly give that a try.
Rather than turn the transmit power down, the current practice is:
- Log onto the Orbi web interface
- Go to the Advanced Tab, Advanced Settings, Wireless Settings and uncheck the box "Broadcast SSID on 5G"
Every device that is now connected at 5G will remain connected. (including the smartphone) - On the smartphone, "Forget" the Orbi WiFi.
- Go back to the WiFi settings and select the Orbi WiFi again, and enter the password.
- Now that the phone is connected to the 2.4G channel (because the 5G channel is not broadcasting an SSID),
return to the Simplisafe App and perform the setup. - After the camera is working, reverse the steps
Reenable 5G broadcast
"Forget" the Orbi WiFi
Connect to Orbi again
Since I have a Simplisafe alarm system (but no camera), I opened the Simplisafe App, told it to add a camera, and got to the step where it asked if the "white light on the camera was blinking?" I lied (clicked "yes"). Up came the QR code. Read the QR code with a QR reader on my tablet. (actually, two QR readers, just to double check). The QR code very clearly contains (a) the SSID of my WiFi, (b) the Password I entered on the Simplisafe App, (c) the "name" I gave this imaginary camera ("Living Room"), and (d) a long string a characters which I am guessing is a code to allow the camera to talk to Simplisafe. This is all a long text string delimited by semicolons ";".
I see absolutely no reason to monkey around with Orbi WiFi settings, let alone try to "separate SSID's". There is "something wrong" for certain, but fooling around with Orbi WiFi settings is not the solution.
