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Forum Discussion
SEPERATE PASSWORDS FOR 2.4 and 5
Running a new SimpliSafe doorbell and it keeps dropping offline. Technician says it needs to be on 2.4 specifically and seperate passwords would help. Is this possible on this system? Thanks in adva...
Actually this is a 5ghz issue. If the phone or tablet is on 5ghz then some 2.4ghz devices cannot be set up. It's a very common issue where both the phone and device being setup must be on the same band. Getting off the 5ghz band temporarily is the fix.
No this is a IoT device Mfr software setup issue. There setup software limits or seems to require the setup mobile device to be connected to the 2.4Ghz radio. Mfrs forget that most mobile devices are dual band supporting devices. Thus the mobile devices prefer 5Ghz over 2.4Ghz and the Mfrs forget that 2.4 and 5ghz are on the SAME network. So if IoT Mfrs would take this into account and let there setup software work on 5Ghz for the setup mobile device, all this woudn't be a problem.
Thanks to NG for helping these users out thought:
https://community.netgear.com/t5/Orbi/orbi-20-cannot-connect-Swann-Camera/m-p/1822441/highlight/true#M75389
https://community.netgear.com/t5/Orbi/Kindle-Paperwhite-not-found-my-Orbi-RBR40/m-p/1712069/highlight/true#M53584
Jetdrive wrote:Actually this is a 5ghz issue. If the phone or tablet is on 5ghz then some 2.4ghz devices cannot be set up. It's a very common issue where both the phone and device being setup must be on the same band. Getting off the 5ghz band temporarily is the fix.
Like I said the fix is to reduce or eliminate the 5ghz signal during setup of some 2.4ghz devices. Your are right to blame the manufacturers of the devices; however, the work-around to set up the device has to do with the 5ghz signal which you said was not a an issue.
All we can do is complain to the manufacturers but that won't provide a quick fix as we all know from using Netgear products.
Yes, the complaints should be going to the Iot Mfrs.