SEPERATE PASSWORDS FOR 2.4 and 5

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Navyav8r wrote:

Running a new SimpliSafe doorbell and it keeps dropping offline. Technician says it needs to be on 2.4 specifically and seperate passwords would help. Is this possible on this system?

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As others have pointed out, the issue is not "separate passwords" (which the Orbi does not support), but the fact that some device setup software is poorly written and the smartphone needs to be connected to the WiFi network at 2.4G for the software to function.  Complaining to the vendor is not a practical solution.  It's either return the product or find a work-around.

Have you tried this: 

• Using the Orbi web interface, navigate to the Advanced Tab->Advanced Setup->Wireless Settings
• For the 5G network, uncheck the box "Enable SSID Broadcast"
• On the smartphone or tablet being used to set up the new device, go to the WiFi settings and "Forget" the Orbi WiFi.
• Bring up the list of available WiFi networks.  The Orbi WiFi should be on the list.
• Connect to the Orbi WiFi using the WiFi password.
• (At this point, one could look at the Orbi web interface "Attached Devices" and verify that the smartphone is connected at 2.4G.)
• Open the device setup app and set up the device, telling it the Orbi SSID and password.
• Once the device is working, go back to the Orbi Wireless Settings and "Enable SSID Broadcast" on the 5G network.
• If you want, go back to the smartphone WiFi settings, "Forget" again, and connect again.

It is more convenient to do this with two connections: one to the Orbi to change the SSID broadcast and look at Attached Devices and another to do the device setup.  It can all be done on one, but it's awkward.