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Forum Discussion
Navyav8r
Dec 05, 2019Follower
SEPERATE PASSWORDS FOR 2.4 and 5
Running a new SimpliSafe doorbell and it keeps dropping offline. Technician says it needs to be on 2.4 specifically and seperate passwords would help. Is this possible on this system? Thanks in adva...
FURRYe38
Dec 05, 2019Guru - Experienced User
No. Orbi doesn't support splitting of the SSID or PWs. If the device only supports 2.4Ghz, then it will never see or use 5ghz. This is not a 5Ghz issue.
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
What channels are you using? Auto? Try setting manual channel 1 on 2.4Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
dan801
Dec 06, 2019Apprentice
Don't listen to Furrie. Everytime this is asked he keeps claiming its not possible even though its well known and documented that you can do it.
Go here and follow the steps. A lot of IOT devices require seperate SSID to work and don't support band steering.
- schumakuDec 06, 2019Guru - Experienced User
dan801 wrote:Everytime this is asked he keeps claiming its not possible even though its well known and documented that you can do it.
It's neither supported nor endorsed by Netgear. And the results and effects vary with the Orbi models and firmware releases - and might change again following a reboot. That's why some senior community members don't believe in such a "solution". Yes, FURRYe38 - count me in here, too.
dan801 wrote:A lot of IOT devices require seperate SSID to work ...
Nope. Some crappy IoT require the discovery App to be run on 2.4 GHz for discovery of the 2.4 GHz IoC. At run-time, once configured, there is no such requirement.
A 2.4. GHz IoT will never connect to a 5 GHz AP because it can't see it at all - so it does not care about it.
The IoT devices should be configured to the "primary" and long-term single SSID - and not to a temporary "split" SSID config name.
dan801 wrote:A lot of IOT devices ... and don't support band steering.
An AP with band steering will delay the association of a 2.4GHz client connection attempt awaiting another connection attempt on 5 GHz. If this does not happen, the 2.4GHz association will be allowed. What should the IoT not support now here? It does not recognize that the AP does any band steering - just the initial connection takes slightly longer.
And to round it up: Basic wireless clients as in place on many IoT don't care about neighbouring AP information coming over air from advanced APs (this is what the consumer wireless industry does understand under "Mesh" support). What can happen after a power failure? The primary AP (the Orbi router) can come up before the satellites do, so a "dumb" IoT will connect to the router - and stick - to that connection, even if a much better signal will come from on-air from the satellite after some delay. Lack of "Mesh" support, it will not learn about the neighbouring APs - and stick with the poor signal forever.
Now we come back to the subject SimplySafe devices: Start reading here: https://simplisafe.com/forum/customer-support-forum/installing-and-using-simplisafe/simplicam-losing-connection - thier community is full with connection loss, separating 2.4 and 5 GHz does not cure, some have issues with some specific AT&T routers, others report that changing to Orbi fixed the Simplysafe device disconnection problems. Funny, isn't it?
And then once more, please explain the interested reader why a configured wireless IoT (say one of these Simplysafe cameras and doorbells) which have "lost" the connection does not automatically re-connect to the wireless, and then to the cloud? That's very unlikely because of the 2.4 GHz wireless (again the only band the IoT does see and know about) has the same name like the 5 GHz ....
So Navyav8r please share this information with the Simplysafe support engineer. I'm happy to read about thier explanation attempt. - FURRYe38Dec 06, 2019Guru - Experienced User
All my IoTs work with a single SSID name and PW. Zero need to separate SSID. Orbi works with IoTs as designed.
I say that it's NOT supported by NG!!
Again, this is a IoT Mfr issue and not a NG issue. For users who want there IoTs to work with Orbi, Just follow this simpler method and you'll be fine.
https://community.netgear.com/t5/Orbi/orbi-20-cannot-connect-Swann-Camera/m-p/1822441/highlight/true#M75389
https://community.netgear.com/t5/Orbi/Kindle-Paperwhite-not-found-my-Orbi-RBR40/m-p/1712069/highlight/true#M53584IoTs don't require separate SSIDs. 2.4Ghz only supporting IoTs don't even care or even SEE 5Ghz signals in the first place, so why would there be a need for a requirement or support band steering. It's not up to these device to bandsteer in the first place. The router does this. dual band devices may bandsteer since they have the ability to pick and choose which freqency to connect to since these dual band devices support both frequencies which are not seen on 2.4Ghz only IoT.
You don't have to listen to me either. :smileywink:
Good Luck. :heart:
dan801 wrote:Don't listen to Furrie. Everytime this is asked he keeps claiming its not possible even though its well known and documented that you can do it.
Go here and follow the steps. A lot of IOT devices require seperate SSID to work and don't support band steering.
- dan801Dec 06, 2019ApprenticeAt the end of the day you and crimpon dribble your spew and tow the netgear line. Saying that it’s not possible is an outright lie. Someone asking a question on how to do it should be able to make up their own mind. Quick search shows that same question has been asked 183 with plenty of requests in the request section for the ability straight through the UI. Plenty of people are having issues with band steering and your posts do not help them.
- plemansDec 06, 2019Guru - Experienced User
Am I the only one that's notice the OP hasn't said a thing since the original post?
https://knowyourmeme.com/photos/366853-that-escalated-quickly
Wonder if Navyav8r tried some of the possible solutions or had any luck getting it running?
- michaelkenwardDec 06, 2019Guru - Experienced User
dan801 wrote:
A lot of IOT devices require seperate SSID to work and don't support band steering.
That's an interesting observation. I have never seen anyone suggesting that here before now.
Can you provide us with a link to a definitive.
Like everyone else, I run a bunch of IoT stuff that happily runs on a wifi network with the same SSID for 2.5 and 5 GHz, but I am willing to read any evidence to the contrary.
In the last, people have had a lot of success by temporarily disabling the 5 GHz SSID so that the set up process can work. But there may well be some devices that are even worse than those that insist on 2.4 GHz during setup. It would be good to know which devices they might be.
- CrimpOnDec 06, 2019Guru - Experienced User
I'm on the same page as michaelkenward . When I look for products, there are almost always alternatives at similar prices. I would appreciate knowing which are not going to work on my Orbi system so that I can avoid purchasing them.