serial numbers not matching

Question

I have a refurbished RBK43 system.&nbsp;when I open the Orbi app,&nbsp; under details for the satellites, the serial numbers on the satellites does not match - the app says one thing and the bottom of the satellites say another.&nbsp; Why?&nbsp;thanks,&nbsp;wifiblues&nbsp;

FURRYe38 · Answer

I would return the system and get another or contact NG support about this.&nbsp;Blanca_O&nbsp;

wifiblues · Answer

I spoke with NG support or attempted support.

I am pretty sure the serial numbers on the satellites does not match because I bought a refurbished system. The MAC address does match on the app and satellites. also, the router serial number and MAC address matches.

next, I have to contact the original buyer to switch the registration to my name.

thanks,

wifiblues

FURRYe38 · Answer

Good Luck.&nbsp;

schumaku · Answer

wifiblues&nbsp;wrote:I am pretty sure the serial numbers on the satellites does not match because I bought a refurbished system.&nbsp; The MAC address does match on the app and satellites.&nbsp; also, the router serial number and MAC address matches.Cerainly not refurbished by or to Netgear standards. Some unqualified swapping PCBs only. Netgear refurbished units come with a warranty and can be registered again.&nbsp;What levels of warranty and support does NETGEAR ProSupport for Home offer?&nbsp;&nbsp;wifiblues&nbsp;wrote:next, I have to contact the original buyer to switch the registration to my name.Well, the warranty is not transferable. Even the original buyer can't free up it's registration.&nbsp;&nbsp;

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serial numbers not matching

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