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Forum Discussion
Serious Satellite Connectivity Bug
This is not intermittent or difficult to reproduce. I consistently am unable to connect to devices on my Orbi network. I have seen this problem 15-20 times over about 2 weeks and I have power cycle...
benn600 wrote:
3. I would like Netgear to provide me escalated support and help me through this frustrating situation that I think it is in their best interest to learn from. I would like them to not charge me for an advanced RMA (which seems ridiculous) but also to pay the return shipping for the defective unit. If they sent me a new unit I could play with the 3 satellites, in different configurations, to determine if one is in fact bad or if something else is going on here.
so having read the above i can help you with the escalation process and you wont need to pay anything , just need a few facts and info first
first can you draw a mud map of your orbi router location and the sats locations and distances inbetween and what construction materials are used invbetween
also what the lights are doing on both router and sats and what speed tests you are getting when moving from sat to router to second sat
i assume the router is inbetween the 2 sats
will also need some info like serial number etc later which you can send by message
if then we can identifdy its an issue i can help with the escalation and poss rma if needed
pete
I'm not sure what a mud map is but I can describe my home. It's fairly straightforward. I'm in Santa Monica, California, so there is a decent amount of radio interference although most of my neighbors are older and have minimal/old equipment. 1,200 SF townhouse, 45% SF downstairs, 55% SF upstairs. Rectangular layout, router is upstairs in the exact middle with the satellites both being downstairs, one at the front and the other at the back of the floorplan. Given that these are rated to cover 6,000 SF (3 devices) this is fairly overkill but the reason I went for this is because I wanted several devices plugged directly into each Orbi (10 devices in the living room and 2 devices in the kitchen) including AppleTVs, speakers, cameras, etc. This way, their data is concentrated to the max speed wireless backhaul and keeps the user network less busy.
I'll point out that my HEOS system never worked reliably until I got the Orbi. I had tried some other devices and given that I have so many nodes (10) it was a mess. When I got the router and satellite, suddenly I had 99% rock solid performance. This 2nd satellite I ordered is when everything started going wrong. I bought it at Fry's.
Lights on the Orbis have only ever been blue. I have never seen purple. They are basically in the next room, just downstairs, given the smaller size of my place. All materials are wood and drywall. Thankfully these should not impact anything and like I said, with the first kit everything was good.
Speed tests have been reliable. Getting internet from any satellite is not a problem (perhaps because it's only a single backhaul hop). 230mbps down by 23mbps up almost always.
I had an open case a few days ago under my email address, with an attached ability to open an RMA.
benn600 wrote:
I'm not sure what a mud map is but I can describe my home. It's fairly straightforward. I'm in Santa Monica, California, so there is a decent amount of radio interference although most of my neighbors are older and have minimal/old equipment. 1,200 SF townhouse, 45% SF downstairs, 55% SF upstairs. Rectangular layout, router is upstairs in the exact middle with the satellites both being downstairs, one at the front and the other at the back of the floorplan. Given that these are rated to cover 6,000 SF (3 devices) this is fairly overkill but the reason I went for this is because I wanted several devices plugged directly into each Orbi (10 devices in the living room and 2 devices in the kitchen) including AppleTVs, speakers, cameras, etc. This way, their data is concentrated to the max speed wireless backhaul and keeps the user network less busy.
Lights on the Orbis have only ever been blue. I have never seen purple. They are basically in the next room, just downstairs, given the smaller size of my place. All materials are wood and drywall. Thankfully these should not impact anything and like I said, with the first kit everything was good.
Speed tests have been reliable. Getting internet from any satellite is not a problem (perhaps because it's only a single backhaul hop). 230mbps down by 23mbps up almost always.
I had an open case a few days ago under my email address, with an attached ability to open an RMA.
hi so here is what i read
you have a 1,200 SF townhouse and imho the orbi router on its own would cover this , you may just have a case of too much of a good thing , too much wifi overlap is as difficult to deal with as not enough , there is no benefit in over powering wifi as it just confuses the clients
to be honest it sounds like if you cant have ethernet run to those locations you would be better of with a big honking router like the r8500 and a few wireless media bridges that just connected back to the r8500 but did not transmit a client signal
im pretty much 100% sure the orbi router and 2 sats is way to much wifi for your house