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Forum Discussion
Serious Satellite Connectivity Bug
This is not intermittent or difficult to reproduce. I consistently am unable to connect to devices on my Orbi network. I have seen this problem 15-20 times over about 2 weeks and I have power cycle...
What I'm saying is that I will set my Orbi satellites wherever I have to so I can rule out this theory. If I place them so they turn purple, then by definition I'm exceeding the 20% rule. Yes, my friend did need 2 satellites. But I'm also in a 2-story where he's not, AND I have a basement garage so technically I'm 3-stories. If I include that and some courtyard space I'm at closer to 4-5K SF. Perhaps they need to be placed farther apart. If this is what you are saying then I will place them farther apart and run a test.
The easiest answer is to go to my friend's and see if his system experiences this. I'm just afraid to stir up a problem because he bought 2 Orbi Routers and 3 Orbi Satellites at my recommendation and if I discover and show him a problem with the system I'll feel bad. So I'm aiming for shipping a 3-pack to my parents who can set it up in their 5500 SF house, with a lot of exterior space as well, and test a system in that environment.
My point is that it doesn't matter the footprint of my space. I should be able to overcome this problem by simply placing them where they need to go. In other words, where do I need to set the devices so they work and don't exhibit this horrible problem.
sorry buy we cant quote parts of converastions here so i have to quote you and then respond
point 1
"What I'm saying is that I will set my Orbi satellites wherever I have to so I can rule out this theory. If I place them so they turn purple, then by definition I'm exceeding the 20% rule."
no this is not the case as you mis understand the backhaul and connectivity
point 2
"Perhaps they need to be placed farther apart. If this is what you are saying then I will place them farther apart and run a test."
yup at my testing they need to be at least 15 meters apart , which is about 50 feet at least
point 3
"he bought 2 Orbi Routers and 3 Orbi Satellites at my recommendation and if I discover and show him a problem with the system I'll feel bad"
im assuming for 2 dfferent houses as you cant really use 2 orbi routers in the same location
point 4
"So I'm aiming for shipping a 3-pack to my parents who can set it up in their 5500 SF house, with a lot of exterior space as well, and test a system in that environment."
understand the coverage area is with the house and does not include exterior locations and never has suggested so
point 5
"I should be able to overcome this problem by simply placing them where they need to go. In other words, where do I need to set the devices so they work and don't exhibit this horrible problem."
the diagram above shows you this is not the case and you have to understand physics and wifi coverage and overlap when it comes to client roaming
disconnect at least 1 sat and see how it goes as i think you just have too much wifi
pete
When I have only one satellite, my kitchen speaker drops out periodically. It also loses its WiFi connection and reboots, turning yellow for a few seconds. It could be something in the wall that is causing the problem. But it's odd that I never have trouble connecting to devices on either satellite while I'm on the Router, either wired or wireless. It's only when connected to a satellite where the other satellite's devices become invisible/gone from the network. It's not intermittent either. Either I see and can ping the other satellite or I cannot. While connected to the router everything always works great. While on a satellite, I can connect to devices hardwired ot the router fully reliably. I have 3 speakers connected to the router and these are always there and reliable.
It definitely seems like a software or hardware problem. I understand there are physics limitations but one of the best things about the Orbi is it works with a lot of imperfect layouts.
Running Ethernet is an option but I want a refund on the $600 I spent on Orbi and I'll put that towards opening up the drywall. The whole point -- "entire purpose of this system" -- is to get a fast and separate backhaul. You can tell me that you can "over-wifi" a space and on one level I agree. However, I imagine this 3rd radio backhaul and think about how they are basically just nodes on the Router's backhaul. Well I never have been told: oh your iPhone (which is "just" a node, same as a satellite) is too close, oh now it's too far, oh now it's just right. I understand there are physics issues at play but the whole point of beam forming and adjusting transmit power dynamically and such is to work around these normal/common scenarios.
benn600 Sonos speakers allow you to use the network drops on the individual speakers as a wireless bridge. They communicate on a separate mesh network using a different channel than the main WiFi network. I have this setup in two houses to connect wired devices in locations where I have no wires (printer, weather stations, thermostat gateway, etc.) and it works great. If you had Sonos, you'd be able to do exactly what you want. Does HEOS have a feature like that?
I don't like Sonos because they don't sound as good. Again, we're diverting. My Foscam camera and two AppleTV's go offline just like my HEOS speakers do. I'm not using device reference for any reason other than to count the number of devices. I have 10 Denon HEOS nodes and they perform incredibly, they actually worked the best since getting the Orbi. I don't want yet another network, I want one rock-solid 1.8gbps backhaul that handles a majority of my network traffic.