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Forum Discussion
Serious Satellite Connectivity Bug
This is not intermittent or difficult to reproduce. I consistently am unable to connect to devices on my Orbi network. I have seen this problem 15-20 times over about 2 weeks and I have power cycle...
That's what I'm trying to say. The wireless itself is very reliable and very stable. It works great! Just that sometimes a third of my network vanishes and cannot be pinged, in the scenarios that I described above. Is anyone here with Netgear directly who might be able to confirm this problem? I wish I knew it if only started with a firmware update but I'm really not sure.
Wireless connectivity to my router/modem is essentially always flawless.
Something that helps is if I connect to a wired node, and then it does the talking to other devices.
I think this connectivity issue might be less realized because not everyone has their devices talk to other devices very often. The typical use case is getting internet to devices. When I send music to my wired HEOS, and it talks to the other 9 speakers, it seems pretty solid.
This issue, which other users have seen, is NOT resolved however. I got an email from the Netgear forum (with variables not populated btw) that asked if I had found a solution. This most definitely has not been solved.
This is still a total disaster. I cannot connect to my Logitech Harmony Hub. It is offline and unavailable from my iPhone because my iPhone happens to be on the kitchen satellite while the downstairs Harmony Hub is connected to my living room satellite. Instead, the app has to route through the cloud. Which works flawlessly! Rock solid proof that I don't have a wifi problem, but a double hop backhaul problem. I'm changing my review on Amazon, this is a mess and I have no angles to try for a resolution.
Netgear, any ideas? This is consistently reproducible even after 5 hardware resets and 20+ power cycles. Happens to ~15 different devices as well, from and to different types of devices. I tried everything that users have suggested in this thread.
Your best bet is to work with support on your open ticket. You haven't posted specific enough information on here for anyone to help you.
We understand you have problems communicating from sat to sat in one direction. You said you swapped the sats and the problem remains, but you haven't said if the problem follows a particular sat or if the problem stayed with the sat location.
It could be a hardware problem, but it could be with the router or with the new sat. There's not enough info on here to isolate the problem.
With regard to the Sonos, there is obviously a problem in your setup.
My setup is as follows:
Router -Harmony Hub One connected.
Satellite 1 Harmony Hub Two connected
Satellite 2 Harmony Hub Three connected
Initially when i used the Android Harmony app it would try and connect via the cloud to reach the Hubs. I was able to cancel this before it connected and it automatically searched for and connected via my network.
Now, (just rechecked) when I open the Harmony app it automatically scans for the Hubs on the whole network and is able to see all three hubs and connect to whichever one I select. It does not matter which router/sat my phone is connected to the results are always the same.
So it can and does work in my case. However I am running one of the Beta Firmware as supplied so I dont know if that makes any differance.
It must be that your Orbi is not capable of showing the Harmony app the whole network.
It may not help a great deal but it confirms that my Orbi system is capable of performing the request but yours cannot.
The point is that every device on a 2-hop distance Orbi is unreachable. I would love to try beta firmware. It is tough to know if the satellite position stayed the same when I switched because it is intermittent. However, I'm just about sure that the same problem exists both directions. The issue never happens to any devices that are connected to my router. Maybe Netgear could send me a three pack and I'll text it.
