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Forum Discussion
benn600
Jun 14, 2017Apprentice
Serious Satellite Connectivity Bug
This is not intermittent or difficult to reproduce. I consistently am unable to connect to devices on my Orbi network. I have seen this problem 15-20 times over about 2 weeks and I have power cycle...
benn600
Jul 17, 2017Apprentice
I think I'll ask for a replacement Router. The satellites all seem to have issues. I own two and have a 3rd now under RMA. I have tried a few different scenarios.
The only test I still need to run is testing with my iPod Touch or iPad to see if the same thing happens. I constantly can't connect to devices that are connected to a satellite unless I'm connected to the same satellite. Just today I installed 4 Hue Bridges (65 light bulbs plus accessories) and everything was working great. Then I added 8 iHome Smart Plugs and suddenly they are vanishing and unavailable. They are more scattered around and connecting to different Orbi nodes.
Very perplexing but the last piece of the puzzle is the router, it is the common piece. Maybe it has some kind of routing issue, but you would think it's software and not hardware. I'm surprised others don't see this because I consistently see it. If it was only one device I wouldn't blame Orbi but it happens with several different device types. My iPhone 7 is the only other common piece that I need to rule out (iPod Touch/iPad).
benn600
Jul 18, 2017Apprentice
Even simpler steps to reproduce:
Router 10.0.0.1
Living Room Satellite 10.0.0.2 [RMA replaced satellite]
Kitchen Satellite 10.0.0.4 [Original satellite RBK50]
1. With iPhone stand near living room satellite and open 10.0.0.2, loads fine and asks for login.
2. Walk upstairs near the router and wait a moment (to hop wirelessly onto the router). Type 10.0.0.2 -- it hangs, never load. Same thing with 10.0.0.4