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Forum Discussion

roywaarts's avatar
roywaarts
Aspirant
Mar 24, 2019

Set Up problems Orbi RBK23 - Problem with update and change name..

Hi,

I got this problems setting my Orbi up.
I can;t change the name of the router of satalite.
When i check for updates i get an error.

Whem im in the app, trying to do thinks the wifi connection get lost on my phone:
https://youtu.be/aBEqwR2m8Ic

1 Reply

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  • ekhalil's avatar
    ekhalil
    Master
    Mar 24, 2019

    I see that you have SW 2.0.0.64 which is quite old.

    You need to update the software manually in two steps. Please download the software from the Support page. Try to update first to 2.1.4.10 then go to the latest software.