NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Setting up Orbi Voice with Amazon Alexa
Hello, I am struggling to setup my Orbi Voice (RBS40V) with Alexa. I've accidentally logged in using the wrong Amazon account on the Orbi app on my Android phone. Each time I click on "Login With...
Problem is solved. I had a workaround - I used another Android phone to setup and link the Orbi Voice (RBS40V) with Amazon Alexa.
Thank you both for trying to help.
Not sure if this helps:
https://www.businessinsider.com/how-to-log-out-of-amazon-app?op=1
Did you reboot the mobile device after uninstalling Orbi and Alexa apps?
Might need some NG support on this one...
Thanks! I did that as well before I uninstalled the apps To me, it looks like the Orbi setup app is storing that information in the phone like a Registry entry on Windows which is helpful so you do not need to reenter that information but in my case it's the opposite. lol
The app developer must have forgotten to include the "logout" or "enter another credential" functions. I hope someone knows how to remove that saved information from your phone so the app will force you enter your login credentials.