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Jackbruss's avatar
Jackbruss
Follower
Oct 02, 2020

Setting up used RB20 Orbi in new home

My mother recently passed away, and I am trying to set up her old Orbi in my brothers house.  When I try to connect with the Orbi app, I don't see the ORBI95 network.  I only see Mercnet, my mothers ...
Mstrbig's avatar
Mstrbig
Master
Oct 02, 2020
Jackbruss wrote:

My mother recently passed away, and I am trying to set up her old Orbi in my brothers house.  When I try to connect with the Orbi app, I don't see the ORBI95 network.  I only see Mercnet, my mothers old wifi network name.  At that point the Orbi app doesn't let me proceed.  It tells me to connect to the ORBI95 network, but that network does not show up.  What do I do?

Any time we deal with used mesh systems, we always perform a factory reset on router and all satellites and as new install. It saves a lot of frustration and time.