Setup: There is NO ORBI WIFI option in Settings > Wifi

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hogg66 wrote:

Trying to set up for the first time. I have internet connection and wifi connection. Using the Orbi app, setup instructions say to "Connect to the Orbi Wifi Network" but when I go to Settings > Wifi there is no Orbi Network. Only the wifi network that I am using. 

 

Also get "Orbi Not Found"

 

Local Network IS enabled. 

 

I have a brand new modem that has wifi and it is all set up so maybe I don't need the Orbi system. Or maybe that is the issue. 

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You have 2 WiFi's going: from your modem and from the Orbi.  Thats a no-no.  You should disable the wifi on the modem.

Which modem are you using? It may have a router in the modem as well.  That will result in 2 routers (or as it is called here: "double NAT"). That can lead to problems as well.  But there are workarounds (like setting the Orbi into "Access Point" mode).

Do you have a ethernet-connected (with a wire) PC or laptop that you can plug into the back of the Orbi? That is a good reliable way of setting up the Orbi.

Post the name of ISP, the modem, the firmware version of the Orbi.