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Forum Discussion
Signal occasionally down for seconds
Hi, No issues with the speed, but sometimes the signal is off for one or a few seconds. I don't mind, but the kids doing games with the outside world get kicked out due to the signal being down f...
Hi,
some answers:
Firmware version V2.5.2.4
2 satellites, signal loss was/is on Satellite 2, we changed the satellites and it happened on Satellite 1 and 2 for a short moment.
No wired divices direct on RBR50, 4 wired devices on Satellite 1and 2 wired devices on Satellite 2. WiFi on on all satellites.
Backhaul connection is 'good' according to web application (Orbilogin etc.). Not watched during signal loss, but the "missing seconds" is maybe to short to be detected.
The very short signal loss is persistent, even after multiple factory resets.
Thelis wrote:No wired divices direct on RBR50, 4 wired devices on Satellite 1and 2 wired devices on Satellite 2. WiFi on on all satellites.
Depending on the devices, this may lend itself to troubleshooting. One of the common techniques for investigating an internet link is to perform constant ICMP Echo requests ('ping') between devices on both sides of the link. This requires something on one side of the link to generate ICMP request, something on the other end to respond, and a way to record the results.
My favorite tool is "hrping" for Windows (https://www.cfos.de/en/ping/ping.htm) Across the link between my Orbi router and satellite, typical ping times are milliseconds. If the link indeed "goes down", there would be a ping response lasting thousands of milliseconds. hrping allows the user to specify how many pings, how long between pings, and how to record the results to a file.
The Orbi router includes the ping command and Orbi satellites respond to it, so one method would be to telnet into the Orbi router and start a ping on the satellite. The "downside" of this method is that results will scroll up and off the screen so someone would have to shout out "net is down" and someone would have to "control C" the ping command to freeze the latest results on the screen. (Not exactly user friendly, which is why I start hrping running on my desktop or laptop and go about doing other things.)
There are other tools which will ping several devices at the same time (PingPlotter5 is one). That could record responses from satellite to router, to ISP gateway, to DNS server, etc.