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Since Installing Orbi, multiple network issues...Wired & Wireless
I have a regional ISP, SuddenLink, and the router that was issued with this service is an ARRIS DG1660A/SL. Roughly 5 months ago, now, I purchased and installed an ORBI RBK50 Router and Extender (sat...
Ok, so not sure I can speak to all that was brought into play, above. But, I did log in to the admin portal for my Arris Touchstone Gateway, and disabled the wireless on both the 2.4GHz and the 5GHz bands. After doing so, and resetiing all (router/gateway, the Orbi R and Orbi S), all seems to be working, now.
The proof will be in if the intermittent nature of the service happens, again.
Thanks for your input and I will look further upon/if more interruptions in service continue. At this time, the Xbox is connected via Ethernet, the thermostat is online, the garage opener is online, as well as my work and home PC's.
If your modem has a built in router, This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
What Firmware version is currently loaded?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
https://kb.netgear.com/19668/Link-Rate-and-Transfer-Speed
Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026
Ok, so not sure I can speak to all that was brought into play, above. But, I did log in to the admin portal for my Arris Touchstone Gateway, and disabled the wireless on both the 2.4GHz and the 5GHz bands. After doing so, and resetiing all (router/gateway, the Orbi R and Orbi S), all seems to be working, now.
The proof will be in if the intermittent nature of the service happens, again.
Thanks for your input and I will look further upon/if more interruptions in service continue. At this time, the Xbox is connected via Ethernet, the thermostat is online, the garage opener is online, as well as my work and home PC's.
Hopefully thats all that was needed. Ya, if the modems wifi was enabled, then this was probably causing noise and some interferences.
Please mark your thread and solved so others will know.
Enjoy. :smileywink:
Well, I just returned home, and both my wired Xbox and my Wired PC were showing no connection. I am at a complete loss.
If my only measure, thus far, was to disable the wifi from the Arris Gateway/Router, is there any logical next step to remedy the issue? That is, by my wired connections being intermittent, would this point to another adjustment on the gateway, the Orbi, or both, in someone's estimate or experience?
So more than disabling of the modems wifi maybe needed, Review the suggesions for having a modem and router built in. Try option #1 first, if not then #2. #3 is the easiest...