NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Sky Q and Orbi RBR50 - Can you help ?
I cannot connect my Sky Q main box to my Orbi RBR 50. I get my internet from BT who have provided the modem. I have turned off the wifi on the BT router and hard wired the Orbi into the BT modem. The...
Hi there. I ran it and got this
traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 52 byte packets
1 10.0.0.1 (10.0.0.1) 4.483 ms 4.423 ms 3.486 ms
2 192.168.1.254 (192.168.1.254) 5.477 ms 6.740 ms 5.805 ms
3 host81-130-224-1.in-addr.btopenworld.com (81.130.224.1) 10.470 ms 11.475 ms 9.601 ms
4 213.120.178.141 (213.120.178.141) 93.585 ms 10.158 ms 11.078 ms
5 213.120.177.98 (213.120.177.98) 13.338 ms 11.333 ms 9.844 ms
6 213.120.178.65 (213.120.178.65) 9.548 ms 14.392 ms 10.714 ms
7 217.41.168.107 (217.41.168.107) 10.755 ms 9.979 ms 10.636 ms
8 109.159.249.114 (109.159.249.114) 9.781 ms
acc1-10gige-0-0-0-4.l-far.21cn-ipp.bt.net (109.159.249.66) 10.785 ms
109.159.249.72 (109.159.249.72) 9.545 ms
9 core3-te0-9-0-19.faraday.ukcore.bt.net (109.159.249.39) 10.927 ms
core4-te0-19-0-16.faraday.ukcore.bt.net (109.159.249.21) 9.182 ms
core4-te0-9-0-18.faraday.ukcore.bt.net (109.159.249.11) 10.660 ms
10 194.72.16.52 (194.72.16.52) 10.357 ms
194.72.16.54 (194.72.16.54) 12.533 ms
62.172.103.230 (62.172.103.230) 25.441 ms
11 109.159.253.191 (109.159.253.191) 13.114 ms
109.159.253.71 (109.159.253.71) 19.361 ms
109.159.253.189 (109.159.253.189) 12.871 ms
12 * * *
13 * dns.google (8.8.8.8) 10.192 ms 15.180 ms
Thanks,
This shows that you have tw routers in your network: Orbi is one and the BT modem is the second, and this is probably why you're seeing this issue with the SkyQ and probably will start to see more issues later with other devices.
You have 2 options to go forward:
- Keep the BT modem as your main router and set Orbi in AP Mode. This can be done in the web GUI (orbilogin.com) under >> ADVANCED >> Advanced Settings >> Router / AP Mode
- Keep Orbi in Router Mode and check the BT modem manual to change it to Bridge Mode (Passthrough) or DMZ. You can may be also check with the ISP (BT) how this can be done.
If I change the Orbi set up will i still benefit from all the Orbi satellites (3) and all the coverage. I have a large house with very thick old walls so i picked the Orbi as it promised to cover the space. If i want to change the Orbi router will it just distribute/broadcast as the BT ? i.e i should look for the BT name on the available networks ?
If you want to change Orbi to AP Mode, then just keep the BT in the current state (keep the radio off in the BT modem) and switch Orbi to AP Mode.
By doing that you will continue to benifit from the radio coverage of Orbi with all your Satellites. The change that will happen is that all IP routing decisions will come from the BT modem/router and not from Orbi.
So if i understand correctl. 1. Turn off wireless on BT Router, 2. Switch Orbi to AP mode.
2 follow on questions:
1. Do I continue to look for the Orbi Network for my mobile phone / laptop etc ? or do i now look for the BT network ?
2. For my SkyQ, do i plug it directy into 1. the BT router, 2. The orbi base station or 3. The netgear switch ?
I want to ensure that my mobile phone and the SkyQ are on the same network ?
Finally and returning to the original, do you think this will now allow the SkyQ to connect to the internet ?
Apologies for the questions but this is super helpful