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Forum Discussion
Slow downloads due to high CPU load with V1.12.0.18 firmware
My internet access is 1000/100, and requires VLAN tagging to connect. This has been working very well with the Orbi for the last couple of months. Since upgrading to V1.12.0.18, my download speed...
kohlc69 wrote:Agree, latest firmware did not fix the issue. Thinking of downgrade to 1.11..0.20, will system revert back to latest firmware after reboot?
Yep, it will - there is a telnet solution listed elsewhere here that has done the job so far. Going back to this release has meant setting up another AP for Sonos & Dropcam as they refused to work reliablly with this version, which isn't ideal!
I've been back and forth with support over this for two months now. All they've offered is a beta release which does nothing at all to improve the issue. It's hard to come to any other conclusion that Netgear are just throwing these releases out and hoping they'll fix the issue without actually testing it directly.
My testing points to the issue being tied to VLAN tagging and WAN handoff and I communicated that to them. Support seem to be ignoring this completely. Another case of Netgear knows best I guess.
My Orbi is sitting in a box, waiting on a firmware update so I can sell it. I'm now using Google WiFi which has worked out so much better. Unfortunately Google WiFi doesn't support VLAN tagging, but throw a cheap ($50) smart switch between the router and modem and you're good to go. I got mine for PBTech here: https://www.pbtech.co.nz/product/SWHNGR2565906/NETGEAR-ProSAFE-GS105Ev2-5-Port-Gigabit-Web-Manage
Netgear support is rubbish, their quality assurance is rubbish and because of that an otherwise great piece of hardware is rubbish.
I have contacted Singapore Sales support to raise concern of latest firmware still not fixing the issue. He said he will me to escalate internally, hopefully it fix the problem in the coming release.
My call was supposedly escalated for the second tome a couple of weeks ago, no contact whatsoever since.
I've sold my Orbi, it's just not worth the hassle of dealing with the awful customer support and the total lack of engagement from Netgear here.