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Forum Discussion

Endurs's avatar
Endurs
Follower
Jun 11, 2018

Slow WiFi - Orbi RBR20

Good Evening,   I recently purchased an Orbi AC2200 from Costco.  Model number is RBR20.  The router itself gets around 350 mbps (on a 400 mbps connection), but nothing else gets over 15 mbps.  I...
Troubleshooting
jmctn2000's avatar
jmctn2000
Aspirant
Jan 27, 2019

In May 2018 I bought a Orbi RBR20 and one satellite.  All has gone well, until now.  My modem wired to the desktop get over 200 mps, but wireless via the Orbi I'm getting 13mps.  All other devies are slow via the Orbi.  Netgear support is horrible.  Any suggestions?

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jan 27, 2019

    What FW is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too? Built in router here by chance?

    Couple of options,
    1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
    2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
    3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop


    Is the Orbi system operating in Router or AP mode?

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

     

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?
    What WPA security modes are you using? Try WPA2 and AES only.

     

    Try disabling the following and see:
    IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
    Disney Circle: https://community.netgear.com/t5/Orbi/WARNING-Firmware-2-2-1-210-is-junk/m-p/1667485/highlight/true#M45926
    Be sure the BeamForming and MIMO are enabled.