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Forum Discussion
Cameron49
Mar 16, 2021Tutor
Slow wifi with Orbi RBR20 and satellites
One, last ditch attempt before these go back to the store. I have Gig ethernet to my home. A wired connection gives me 973 Mbps download. Before Orbi I could get 900+ Mbps wifi but the kids complaine...
FURRYe38
Mar 16, 2021Guru - Experienced User
What devices are you using to test speed on wifi?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
https://kb.netgear.com/19668/Link-Rate-and-Transfer-Speed
Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026
FYI, you not see anything near 900Mpbs on wifi on Orbi AC. Max speeds for most devices cap out at around 400-500Mpbs on 5Ghz AC.
Cameron49 wrote:One, last ditch attempt before these go back to the store. I have Gig ethernet to my home. A wired connection gives me 973 Mbps download. Before Orbi I could get 900+ Mbps wifi but the kids complained about the coverage to the attic and second floor bedrooms. So I bought Orbi. Now I get 90 Mbps. The Hitron cable modem/router has all wireless turned off and the Orbi is set to AP mode. I have read most of the postings about this and I have tried most of the settings. Has there been any progress on resolving this issue?
Thanks.
Cameron49
Mar 16, 2021Tutor
Thanks for your response. I am testing with Linux laptop and Windows laptop.Also the speedtest within the Orbi itself.
I believe I have found the problem but not sure of the solution yet. I noticed some lights on my cable modem ports were flashing green (including the one connected to the Orbi) and some were flashing yellow. It turns out that yellow means 1Gig ethernet connection and green means 100 Mbps connection. So I logged into the Orbi again and looked at the port statistics for the ethernet ports. It turns out the connection from the Orbi back to the Hitron cable modem/router is only 100 Mbps so that is where the bottleneck is. Both the Orbi ports and the Hitron port support Gig ethernet. So now I just have to figure out why the port is only operating at 100 Mbps.
- vajimMar 16, 2021Master
Cameron49 wrote:Thanks for your response. I am testing with Linux laptop and Windows laptop.Also the speedtest within the Orbi itself.
I believe I have found the problem but not sure of the solution yet. I noticed some lights on my cable modem ports were flashing green (including the one connected to the Orbi) and some were flashing yellow. It turns out that yellow means 1Gig ethernet connection and green means 100 Mbps connection. So I logged into the Orbi again and looked at the port statistics for the ethernet ports. It turns out the connection from the Orbi back to the Hitron cable modem/router is only 100 Mbps so that is where the bottleneck is. Both the Orbi ports and the Hitron port support Gig ethernet. So now I just have to figure out why the port is only operating at 100 Mbps.
Nice work
Think of all the time you saved not answering all the questions in this post
- Cameron49Mar 16, 2021Tutor
LOL.I had already tried every suggestion in every similar post before I posted my question. And it was merely by accident that I noticed the colour of the lights on my cable modem were different and investigated what the different colours meant.
- vajimMar 16, 2021Master
Cameron49 wrote:LOL.I had already tried every suggestion in every similar post before I posted my question. And it was merely by accident that I noticed the colour of the lights on my cable modem were different and investigated what the different colours meant.
Don't tell me you wasted FURRYe38 time
- FURRYe38Mar 16, 2021Guru - Experienced User
If your modem has a built in router, This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopHopefully you can try one of these after you get your modem check out and working correctly.
Cameron49 wrote:Thanks for your response. I am testing with Linux laptop and Windows laptop.Also the speedtest within the Orbi itself.
I believe I have found the problem but not sure of the solution yet. I noticed some lights on my cable modem ports were flashing green (including the one connected to the Orbi) and some were flashing yellow. It turns out that yellow means 1Gig ethernet connection and green means 100 Mbps connection. So I logged into the Orbi again and looked at the port statistics for the ethernet ports. It turns out the connection from the Orbi back to the Hitron cable modem/router is only 100 Mbps so that is where the bottleneck is. Both the Orbi ports and the Hitron port support Gig ethernet. So now I just have to figure out why the port is only operating at 100 Mbps.