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Forum Discussion
superdaneosaur
Dec 18, 2018Tutor
Smart Plug NOT Connecting to Orbi Mesh RBR50 - Main and Satellite
Purchased some smart wifi plugs that are only 2.4 ghz. Orbi was supposed to be this great and automatic mesh system but my smart plugs are not connecting. For someone who is not super techy... I wo...
FURRYe38
Dec 18, 2018Guru - Experienced User
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using? Try WPA and TPIK then try WPA2 and AES.
What is the Mfr and model of these smart plugs?
- superdaneosaurDec 18, 2018Tutor
What is FW?
My home is maybe 2800 sq ft. the plug was 10 ft away from the sattelite when I attempted to connect with no walls in the way.
I am using auto channels. I am not sure how to change on the orbi app. If I do change, would this mess up the efficiency of orbi to do what we bought it to do?
Regular closely packed neighborhood suburbia. a house in every direction. walls of the house are about 50-ft apart side to side and 200 ft front to back.
- FURRYe38Dec 18, 2018Guru - Experienced User
FW=Firmware
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz. Use a PC or Laptop connected via wire or wireless and a web browser and navigate to orbilogin.com or 192.168.1.1 and make changes there....
superdaneosaur wrote:
What is FW?
My home is maybe 2800 sq ft. the plug was 10 ft away from the sattelite when I attempted to connect with no walls in the way.
I am using auto channels. I am not sure how to change on the orbi app. If I do change, would this mess up the efficiency of orbi to do what we bought it to do?
Regular closely packed neighborhood suburbia. a house in every direction. walls of the house are about 50-ft apart side to side and 200 ft front to back.