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Forum Discussion
superdaneosaur
Dec 18, 2018Tutor
Smart Plug NOT Connecting to Orbi Mesh RBR50 - Main and Satellite
Purchased some smart wifi plugs that are only 2.4 ghz. Orbi was supposed to be this great and automatic mesh system but my smart plugs are not connecting. For someone who is not super techy... I wo...
ekhalil
Dec 18, 2018Master
superdaneosaur wrote:
....... We are about to be in 2019 and people are going to use smart devices, controlled from thier smartphones. Lets make this easy Netgear!
As you say, we are about to be in 2019, apps should be able to be well developed to work in all bands.
Currently some apps still can't handle dual band, so the app will fail if the phone where the app is is attached to 5GHz while the related smart device should connect to 2.4 GHz band. So the app will not be able to find the device because of limitations in the algorithms of the app.
The fastest way to handle those "old" apps is to use an "old" phone! Do you have an old phone that only support 2.4GHz where you can install the app on? You will see that the app will immediately find your device this way!
- CrimpOnDec 18, 2018Guru - Experienced User
I Googled the Teckin and found this fascinating YouTube video where the guy describes his troubles getting it to work (he did).
https://www.youtube.com/watch?v=DtMXyRXKxGQ
Looks like this product prefers to connect using Bluetooth and the alternative method is for the device to create a WiFi hotspot. This video recommends skipping the part with the "rapidly blinking light" and using the alternative method. You might want to watch the video and try his method.