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Kukki's avatar
Kukki
Aspirant
Jun 06, 2019

Smart TV cannot connect to Orbi RBK50 Satellite

Hello

I just purchased a new LG smart TV, but it cannot connect to the satellite which is right next to TV.

TV can connect to the main router after I unplug the satellite unit , but the main base unit is located far from my TV so the bandwith is very low.

 TV can also connect to my cellphone hotspot smoothly, so I don't think it is TV's problem. 

I also have bunch other devices can connect to the satellite without any problem, just the TV.

Any solutions?

Thank you.

 

More details:

Orbi RBK50 (1 Base, 1 Satellite) newest firmware

TV: LG UK6500AUA  newest firmware

6 Replies

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  • schumaku's avatar
    schumaku
    Guru
    Jun 06, 2019

    On what channel is the Orbi satellite wireless AP operating?

     

    Does the new TV "see" the Obri satellite wireless with the high signal level and "just" fails to connect - or does the TV not show it at all?

     

     

    • CrimpOn's avatar
      CrimpOn
      Guru
      Jun 06, 2019

      If the satellite is very close to the TV, can you  connect the TV with an ethernet cable?

      • Kukki's avatar
        Kukki
        Aspirant
        Jun 07, 2019

        yes, the satellite can connect to TV with ethernet cable without any problem.

        Just not wifi

    • Kukki's avatar
      Kukki
      Aspirant
      Jun 07, 2019

      2.4G channel Auto (9)

      5G Channel 36+40+44+48 (P)

       

      TV will be able to find my wifi with full signal, but since it closer to the satellite, I assume it just trys to connect to the satellite.

      unplug satellite, still full signal, and it will connect to main router instantly. 

       

      • plemans's avatar
        plemans
        Guru
        Jun 07, 2019

        How far from the main router is the satellite? 30 ft is recommended. If its closer than that is causes issues with band steering/device steering. 

        If you make sure its far enough away, and then let it connect, running it for 48 hours and see if it dynamically switches. I've had mine take a couple days to stabilize. Not sure exactly why.