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Forum Discussion

mariogaucher's avatar
mariogaucher
Aspirant
Nov 20, 2019

Sold my Orbi - How do I remove it from my support profile?

Hello Everyone,    I sold my Orbi.  How do I remove it from my MyNETGEAR account so the new owner can have it under his account and active the security service?
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Nov 20, 2019

Hi mariogaucher

 

I have sent you a message. Please check your inbox.

 

Regards,
Blanca
Community Team

 

 

  • mariogaucher's avatar
    mariogaucher
    Aspirant
    Nov 20, 2019
    Thank you. Pm received.
  • wttewaall's avatar
    wttewaall
    Aspirant
    Apr 22, 2020

    I've sold my Orbi System and I can't figure how to "disassoicate it" from me.  The new owner texted me and it's all in my  profile. I have contacted Bitdefender for my Armour and they have said that it was forward to NG.  

     

    Any help on this topic would be appreciated. 

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Apr 22, 2020

      Please contact NG or the forum moderator to help you out. 

      Thank you. 

      wttewaall wrote:

      I've sold my Orbi System and I can't figure how to "disassoicate it" from me.  The new owner texted me and it's all in my  profile. I have contacted Bitdefender for my Armour and they have said that it was forward to NG.  

       

      Any help on this topic would be appreciated.