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Forum Discussion

sclouser's avatar
sclouser
Aspirant
Oct 06, 2023
Solved

Solid Magenta ring on 1 of 2 Orbi RBR20 satellites

I have a 3 year old RBR20 with 2 satellites.  1 satellite has a solid magenta ring and won't sync, even when sitting next to the router.  The other is working fine.   The support troubleshooting gu...
  • sclouser's avatar
    sclouser
    Oct 12, 2023

    Thanks, that worked, but I had to do a reinstallation of the router and satellites in order to connect since I had originally made some setting changes to connect to my Verizon FIOS router.

     

    Thanks again...

     

    Steve Clouser

sclouser's avatar
sclouser
Aspirant
Oct 12, 2023

Kevin,

I ran the check and the firmware is up to date, but satellite #1 is not connecting…see below.

 

What else can I do?

 

Thanks,

Steve

 


Model Name

Device Name

Current Version

Status

Router

RBR20

RBR20

V2.7.4.24

No new firmware version available.

Satellite

RBS20

Orbi Satellite-1

V2.7.4.24

Waiting for connection

Satellite

RBS20

Orbi Satellite-2

V2.7.4.24

No new firmware version available.

 

KevinLiT's avatar
KevinLiT
NETGEAR Moderator
Oct 12, 2023

Hello sclouser , 

 

Thank you for providing that information!

 

Please try a factory reset and then establish a connection between the router and satellite-1 before adding satellite-2. Rest assured that if you give your Orbi the SSID and login credentials that if had prior to the reset your devices should automatically detect the network and connect. There should be no additional configuration needed.  However, if there is, please give your RBR20 a few minutes to be fully connected to your end-user devices.

 

Please navigate to the link below for instructions on how to successfully reset your Orbi Mesh system:
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings

Best,
Kevin
Community Team

  • sclouser's avatar
    sclouser
    Aspirant
    Oct 12, 2023

    Thanks, that worked, but I had to do a reinstallation of the router and satellites in order to connect since I had originally made some setting changes to connect to my Verizon FIOS router.

     

    Thanks again...

     

    Steve Clouser