Forum Discussion

Aspirant

Oct 06, 2023

Solved

Solid Magenta ring on 1 of 2 Orbi RBR20 satellites

I have a 3 year old RBR20 with 2 satellites. 1 satellite has a solid magenta ring and won't sync, even when sitting next to the router. The other is working fine. The support troubleshooting gu...

sclouser
Oct 12, 2023
Thanks, that worked, but I had to do a reinstallation of the router and satellites in order to connect since I had originally made some setting changes to connect to my Verizon FIOS router.

Thanks again...

Steve Clouser

KevinLiT

NETGEAR Moderator

Oct 12, 2023

Hello sclouser ,

Thank you for providing that information!

Please try a factory reset and then establish a connection between the router and satellite-1 before adding satellite-2. Rest assured that if you give your Orbi the SSID and login credentials that if had prior to the reset your devices should automatically detect the network and connect. There should be no additional configuration needed. However, if there is, please give your RBR20 a few minutes to be fully connected to your end-user devices.

Please navigate to the link below for instructions on how to successfully reset your Orbi Mesh system:
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings

Best,
Kevin
Community Team

sclouser

Aspirant

Oct 12, 2023

Thanks, that worked, but I had to do a reinstallation of the router and satellites in order to connect since I had originally made some setting changes to connect to my Verizon FIOS router.

Thanks again...

Steve Clouser