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Forum Discussion
Solid White Ring, Solid Green Power LED
I just got an additional satellite to add to my existing Orbi setup. The new satellite synced up to the router and gave me a blue ring. Things seemed to be working but devices connected to the new s...
Tried again a day later but still having the same problem. Tried starting a ticket with Netgear but their support site just returns a server error when I submit the form.
Hello skymir
When pressing the reset button did you hold it for 10 seconds then try to connect it to the base unit? You may also want to try and factory reset the base unit as well then try to update the satellites firmware manually.
https://www.netgear.com/support/product/RBK50.aspx?cid=wmt_netgear_organic#download
DarrenM
Thanks Darren.
I worked with NETGEAR support to determine the satellite is faulty and setup an RMA.