NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Solution to fix Orbi Satellite flashing white forever/failed upgrade
TL;DR
If your satellite upgrade fails and is stuck with the white pulsing led forever, follow Netgear's instructions for a manual upgrade, but do not download their TFTP2.exe file, use this one on ...
- When the satellite is in Recovery mode, it will not ask for a DHCP address, and instead will only use 192.168.1.1. Also, you'll have to have it connected directly to your computer. If router is set for that subnet, it'll already take 192.168.1.1, so you'll have IP conflicts and likely be unable to see the satellite with an IP scanner. You *might* be able to reassign the router's IP, but then again you could just save a lot of trouble by connecting the satellite directly to computer. Plus a direct connection has the lowest chance for a corrupted upload.
You might try a MAC or IP scanning software to see if the satellite is responding to pings and results in an IP address.
If you connect the satallite to the router, look at the routers connected clients list, does it report an IP address for the satellite? I presume it may not.
If you can't get the satellite connected or recovered, I would contact NG support.
Thanks, Darren -
Although I did use an IP scanner, I had to limit its search to a particular subnet, so it may have been configured to look in the wrong range. Since nothing was found (other than my own PC), I concluded that the satellite is not booting fully -- this seems to be confirmed by the fact that the light ring on the top never becomes solid white (blinks on/off every sec).
I also did connect Ethernet port #1 of the satellite to port #2 of the router, as shown in the docs, and it never shows up as a wired client (unlike the other devices plugged into ports #3 and 4). So I think I'm out of options.
I have created a ticket with NetGear support... thanks for the help.
Let us know how it goes.