"Solved" Cable to shop wasn't needed 100ft away; but having Port open issues with camera 2 Cloud

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Kavorka wrote:

However, the security company can't seem to get the single camera we need to upload to the cloud to work. It's been several months and visits now. The security company dvr/system has a direct connection to the Satelite. After a few visits they thought the internet companies modem was acting like a router as well. We called the internet company. They turned off all the wifi from the modem which I can see when I go to 192.168.0.1. They also claimed to have opened, or they were already open, the ports we needed open for the security company. They are ports 554, 80 and 37777. Still no luck. I just thought I'd check here to see if anyone new of any similar issue that requires us to do something to the Orbi to unblock those ports? Thanks.

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From the description, the ISP device is indeed a router.  This can be verified by checking the WAN IP address of the Orbi router.  If the Orbi WAN address is a private IP address (https://en.wikipedia.org/wiki/Private_network ) such as 192.168.0.x, that indicates that the ISP device is  a router which has created a private LAN space, reserving 192.168.0.1 for itself as the gateway and giving devices connected to it (such as the Orbi router) addresses that begin with 192.168.0

There may be a terminology issue with regard to "upload to the cloud".What it sounds like is this camera is connected to a Network Video Recorder (NVR) installed on your LAN and the goal is to reach that video recorder from the internet, which typically requires ports to be forwarded through the router to the NVR system.  For example, a $30 Wyze camera (or basically any cheap camera) automatically opens a path to the vendor cloud and stores videos there.  Smartphone apps use that connection that has been established by the camera to perform "Live View" and look at videos that are stored on the camera SD Card.  If you've never purchased a Wyze3 camera, you'll be amazed.  I use mine to watch for possums who come by almost every night.