Some Devices Can't Get Internet Though Connected to Wi-Fi

Hi, So all of myy devices connect to the Orbi RBK50 fine. My partners Surface Pro 3 and Google Pixel 2 connect to the Wi-Fi but can't get any internet. On Chrome she would get the error: dns pr...

Troubleshooting

tiztrain
Jan 15, 2019
Actually the best way to adjust your DNS settings is to adjust the settings in your router so you only have to do it for one device.

This is what I used in my settings:

Primary DNS: 8.8.8.8

Secondary DNS: 8.8.8.4

FURRYe38

Guru - Experienced User

Jan 15, 2019

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

Could be a number of reasons and no, not a bug. I would start with ISP services and device first. Modem router combos can cause problems. If the modem is just a modem only, then DNS won't be a problem.

You can configure DNS on the Orbi router to use other DNS services besides ISP DNS. I use 1.1.1.1, 4.2.2.4 and Quad 9.

Also could be ISP services are not working well.

tiztrain wrote:

Hi,

So all of myy devices connect to the Orbi RBK50 fine. My partners Surface Pro 3 and Google Pixel 2 connect to the Wi-Fi but can't get any internet.

On Chrome she would get the error:

dns probe finished bad config

So I found the following site and completed step 1 and 2:

https://www.drivereasy.com/knowledge/fix-dns-probe-finished-bad-config-error/

Why do some devices need the DNS Server settings changed? This has to be a bug right?

tiztrain

Aspirant

Jan 15, 2019

I made sure I updated to the latest released FW. I also downloaded it manually and installed the firmware in case there was an issue with the automatic update.

By Mfr do you mean manufacturer?

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Some Devices Can't Get Internet Though Connected to Wi-Fi