NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Some Devices Can't Get Internet Though Connected to Wi-Fi
Hi,
So all of myy devices connect to the Orbi RBK50 fine. My partners Surface Pro 3 and Google Pixel 2 connect to the Wi-Fi but can't get any internet.
On Chrome she would get the error:
dns pr...
Actually the best way to adjust your DNS settings is to adjust the settings in your router so you only have to do it for one device.
This is what I used in my settings:
Primary DNS: 8.8.8.8
Secondary DNS: 8.8.8.4
The Orbi is connected to a Telstra Gateway Max C63008D-1TLAUS.
I am using it in bridge mode and have turned the WiFi off on it.
Are you sure it's in bridge mode? How was the modem configured for bridge mode?
This is a gateway modem and thus it has a built in router.
Similar to this one? https://www.netgear.com/support/product/C6300.aspx
One thing you can try, configure the modem back to gateway/router mode. Then configure the Orbi for AP mode. Do device get internet in this configuration?
https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
tiztrain wrote:
The Orbi is connected to a Telstra Gateway Max C63008D-1TLAUS.
I am using it in bridge mode and have turned the WiFi off on it.
I would double check all clients to make sure they are getting IPs and DNS from the router and not being force fed them through a hard setting in their properties.
- I only hard set one and realised it worked so i hard set those DNS settings through the router
Ok, making sure the ISP modem was in the correct configuration is is.
Would be a troubleshooting step to see where the failure would be located is all. Either, modem, Orbi or device.
So did you get the "Some" devices too all connect now that you input DNS values on the Orbi? Everything workking now?
tiztrain wrote:
I only hard set one and realised it worked so i hard set those DNS settings through the router
- Definitely was put in bridge mode as i can't access the modern/router anymore unless i do a proper reset. I configured the modem to bridge mode originally. Turned off the WiFi as well.
Ok i could do that now Furry but is there a reason why i should now if it works fine? And why would i run in AP mode?
