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Forum Discussion
Some devices stuck at 2.4Ghz
I have installed my orbi RBK22. Some devices only make a 5Ghz connection tot the router. when they are connected to the satellite (RBS20) they only connect at 2.4Ghz. Doesnt matter their proximity. So...
Running 2.4.1.16
The devices support 5Ghz. As I said, when I turn of the satellite those devices do make a 5Ghz connection with the router. Its just the satellites they dont want to connect to using 5Ghz
Satellite is about 15m away from the router. The satellite does show a 5GHz backhaul connection with good quality
Changing channels doesnt seem to make a difference.
You might do a ERASE on the satellite and then readd it and see if this helps.
I would also do a re-load of FW on the satellite using IE11 or FF browser, ERASE, the re-add it.
If this doesn't help, then possibly the satellite is bad and needs to be RMAd. Contact NG support and ask about this.