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Forum Discussion
PiepeltjeNL
Jan 25, 2019Tutor
Sonos can't connect to Orbi
Hi there,
I'm in stress... ;-)
I bought myself an Orbi router+satellite last week. But after succesfull installation of my mesh-network, my Sonos play:1 (2 pcs) can't connect to the wifi-netw...
- Jul 01, 2019
Spent a few months figuring how to get my Sonos speakers working on a new Orbi Wifi. The changing of Wifi routers effectively bricked 2,500 bucks of Sonos products for me. It just wouldn't work on the new router. My setup is a Boost (connected by wire to Orbi router) and 5 Play Ones, a Playbar and Sub; all wifi connected.
The boost (and probably a speaker if it's hardwired into the Orbi router) will be seen by the Sonos Controller App, but the wireless connections would not transfer over or be seen by Sonos. Factory reset or no factory reset. The issue lies in my Orbi router. When I would try to add a wifi speaker in the Sonos App, it would time out and fail. Every time. Upon some sleuthing, for whatever reason, I noticed the Orbi router would allocate an IP to the speaker, but in the Orbi device settings, it would be set up as "disabled" and therefore the add new speaker would time out and fail in the Sonos App, then the speaker's IP address would disappear in the Orbi app as well since I didn't "enable" it in the device settings. You manually have to "approve"/slide the new Wifi Sonos speaker IP address to "enable" in the Orbi App to finish assignment of an IP address, which then allows the Sonos Controller App to finish seeing and capturing the Wifi Sonos speakers.
So my fix went like this:- Connect the boost by wire to the router (i'm guessing a speaker would work also)
- Open Sonos Controller App (it should see whatever is hardwired to the router, my Orbi auto enabled the Boost, but if it doesn't, keep reading, you will have to "enable" in the Orbi app).
- Factory reset the Wifi speaker (i know Sonos is all against this, i'm just showing you how it worked for me on 7 speakers and a Sub.; i factory reset all of them; i did this process individually for all speakers and sub)
- After the factory reset, I restarted the speaker and selected "add new speaker or sub" in the Sonos App. Follow the directions in the app.
- Have your Orbi app open on the same device or another device, you will need to enable the new speaker's IP address. This is key as you will have to toggle back and forth between the Sonos Controller app and the Orbi app.
- During the final setup stages of Sonos Controller installation of the new speaker it will "hang" a little. During this final part of the install step is where you will have to be vigilant at seeing when Orbi sees it and gives it a "disabled" IP address in the Orbi app.
- Keep refreshing your Orbi app's "device settings" page by going back and forth between the home screen and device settings. After about 15-40 seconds of the final installation part of the new speaker, a new Sonos speaker will show up in the Orbi device settings, with a unique IP address but will be "disabled". My orbi required me to approve the new IP address by sliding the toggle from "diabled" to the green "enable".
- Once enabled in the Orbi app - device settings, the Sonos Controller finished installing the new speaker, and since it was factory reset, updated the firmware. It was now visible in the Sonos Controller App.
So the issue was my Orbi requiring a manual approval of the IP address to give the wifi Sonos speakers. There's a key 30 seconds in the process above where the Sonos app is almost finished installing, but you have to get in the Orbi app to toggle the wifi IP address to "enable". That was the issue, not my speaker but the IP allocation process of my Orbi. I thinks it's a security feature of the Orbi to prevent subnetworks leaching onto a wired connection.
CrimpOn
Jan 25, 2019Guru - Experienced User
I Googled "Sonos new WiFi" and found this:
Connect your Sonos player to your WiFi router via ethernet cable. Open the Sonos app and select Settings > Advanced Settings > Wireless Setup. This will guide you through the necessary steps. After entering your new password, you should then see a message saying your Sonos player is now set up on the new WiFi network.Jul 27, 2017
Is this what you did, and your Sonos does not connect when you remove the ethernet cord?
When the Sonos is connected with an ethernet cable, all of that "2.4G vs. 5G" business should not apply. Orbi is compatible with 802.11/b/g. One of the things people find confusing about Orbi (at first) is that Orbi uses the same network name (SSID) for both its 2.4G and 5G radios. Devices which can connect at both speeds choose the speed that gives them the best overall speed. Devices which can connect to only 2.4G networks have no idea that the 5G network exists.
If you search the forum, there are numerous reports of Sonos requiring special handling. It appears that Sonos products may "talk to each other" independent of the regular network. The support page specifically mentions spanning tree issues (which are caused when there are multiple paths through the network and "infinite loops" can be created by accident.
PiepeltjeNL
Jan 25, 2019Tutor
Yes, thats what I did. Using the ‘wizard’ for wireless setup. But after entering the password, I’m receiving the error!
Even when i use a data-cable, the same issue occurs. I’ve even tried both Sonos play:1 units. And again: I’m sure the password is correct.
Even when i use a data-cable, the same issue occurs. I’ve even tried both Sonos play:1 units. And again: I’m sure the password is correct.
- CrimpOnJan 25, 2019Guru - Experienced User
Alas, a lot of people appear to have encountered issues with the combination of Sonos and Orbi. This community forum has over 200 posts containing the word "Sonos" and the Sonos forum (https://en.community.sonos.com/search?q=orbi) has a large number as well. I also found many Sonos posts mentioning problems with Velop and Google mesh WiFi.
Not having any Sonos products, I haven't had a reason to read through these posts. Let's hope one of the expert level community members knows the solution.
On the specific issue of passwords, does the Sonos app show what you have entered in "plain text?" I went through nine kinds of hell with some WiFi devices when my pudgy fingers did not enter the characters I thought were being pressed and all I saw was a row of dots.