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Forum Discussion
Sony PS4 can’t connect to internet
I cannot get my sons PS4 to connect to the internet. I am running Orbi RBR50 (v.2.7.3.22) with 2 satellites - RBW30 (2.6.2.6) and RBS50(v.2.7.3.22). I am running my entire house on Orbi- with 30 devices at any one time ( multiple laptops, smart home, etc),with internet speeds in the 150-225 almost everywhere in the house. I have done all of the firmware updates, I have done port forwarding for PlayStation network on the att modem and the Orbi routers. I have disabled Circle.
the PlayStation is actually on the network, and can be seen from both Orbi pplications and the PS itself. It just can't connect to the internet. Getting different errors that have been worked through withSony support.. PS4 is fine, has all updates and can get to the internet via cell phone and other networks.
thanks, ready to toss Orbi into the sea.
TG
6 Replies
what modem/gateway do you have?
Its ONLY the playstation with issues?
Is it hardwired in or connecting wireless?
Fiber is coming through arris BGW 210 modem. The Sony PS4 is the only device in house with issues connecting. Using wireless to connect. Thanks
(Sorry to display ignorance, but I have no Playstation.)
By "cannot connect to the internet" does this mean:
- Attempting to play internet games results in an error message? (which one)
- Cannot do anything at all regarding the internet. Cannot 'ping' an internet IP. Cannot connect to a web site. Nothing at all.
If gaming is the issue, then.....
The ATT BGW210 is a complete "modem/router/WiFi" combination. With the Orbi in router mode, this creates a classic "Double NAT" situation. https://kb.netgear.com/30186/What-is-Double-NAT Internet gaming is one of the applications that is affected by a Double NAT.
There are four ways to address a Double NAT:
- Put the ISP device into "modem only" or "bridge" mode. I suspect this may be difficult with ATT service.
- Put the Orbi into Access Point (AP) mode and use the BGW210 to perform all routing functions, including assigning IP with DHCP, assigning fixed IP's to devices, selecting DNS providers, Parental Controls, etc. etc. Depending on how much you have done to customize the Orbi, this might involve a lot of work because the IP subnet used by the BGW210 is likely to be different from that used by the Orbi and this could lead to substantial rework.
- Put the Orbi into the BGW210's DMZ.
- Forward ports through both the BGW210 and the Orbi. This would mean that TCP and UDP ports 1935,3074,3478-3480 would be forwarded on the BGW210 to the IP address the BGW210 has assigned to the Orbi. Then the same ports would be forwarded on the Orbi to the PS4. For a single device, this is not a big deal. With more devices, it would become tedious very quickly.
If the PS4 cannot do anything on the Internet, could it be paused (by accident)?
