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Forum Discussion
Sony PS4 can’t connect to internet
I cannot get my sons PS4 to connect to the internet. I am running Orbi RBR50 (v.2.7.3.22) with 2 satellites - RBW30 (2.6.2.6) and RBS50(v.2.7.3.22). I am running my entire house on Orbi- with 30 de...
I can't connect to the internet to do anything, even updating games. It's more fundamental than gaming. When I am attempting to connect, I can get an IP address through normal setup but can't connect to the internet. I get DNS errors and time out errors. I have done manual setup on the PS4 to drive public DNS.
With regard to the double net. I have the ATT modem WiFi shut down. I only have 1 network running. I turn it on and off to trouble shoot the PlayStation.
ThomasGeb wrote:
I can't connect to the internet to do anything, even updating games. It's more fundamental than gaming. When I am attempting to connect, I can get an IP address through normal setup but can't connect to the internet. I get DNS errors and time out errors.
You probably have already tried the Playstation troubleshooting guides, such as this one:
https://connection.support.playstation.com/en_US#!/
As an additional diagnosis tool, it may be worth temporarily turning the ATT WiFi back on (with a different SSID than the Orbi) and connecting the PS4 to the ATT WiFi.
- If the PS4 connects immediately and "all is good", then the issue would seem to be with the Orbi-PS4 connection.
- If there is no change (also fails), then the issue would seem to be with the PS4.
I notice that one of the first recommended steps when setting up a PlayStation is to give it a fixed IP address. There are two ways to do this:
- Enter the WiFi MAC address into the Orbi Advanced Tab, Setup, LAN Setup table so that the Orbi always gives the PS4 the same IP address. This is the choice most Orbi users pick because it facilitates making changes without having to log into every device and go through the Static IP process on all of them.
- Enter a Static IP in the PS4 network setup. It is important that this Static IP fall within the Orbi's IP subnet which is conveniently displayed on that LAN Setup page.
My Orbi, for example has chosen the private IP space 192.168.1.x with a subnet mask of 255.255.255.0.
This means that any device with an IP address that begins with 192.168.1, has the same subnet mask, and has a gateway address of 192.168.1.1 will be able to reach the internet.
plemans is correct that turning off the ATT WiFi does not affect the ATT router functions. At some point there may be a need to think about the Double NAT issue, but the primary issue is more basic.