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Forum Discussion

018125's avatar
018125
Guide
May 09, 2018

Speed much slow via Satellite RBS50

I have the RBK50 package with 1 satellite. My internet connection is 74/20 and when my devices connect via the RBR50 I generally get close to the 74 down. When my devices connect via the RBS50 s...
Troubleshooting
tucsontico's avatar
tucsontico
Virtuoso
May 09, 2018

How are you measuring your internet speeds? If you are using the Orbi's built-in speedtest, STOP USING IT! Please, use another third party app for any speedtests. The Orbi built-in speedtest has a known problem that will eventually slow down your WiFi network.

 

It is very common to get slower speeds from your satellite than from your base router. The decrease in speeds is dependent on your environment. If you are in an urban or apartment area the slowdown could be directly related to frequency conflicts between competing WiFi routers. Try changing channels for both the 2.4 gHz and 5.0 gHz to "uncluttered" frequencies.

018125's avatar
018125
Guide
May 10, 2018

The speed test feature built into the app only tests the speed on the router that is connected directly to the modem. It wouldn't make any sense for me to be using that. I'm just using the speedtest.net app on my mobile device, or the speedtest.net web site from my computer.

 

I've already selected the most optimal wireless channels.

 

Thanks for your input!

  • tsig's avatar
    tsig
    Luminary
    May 10, 2018

    when looking at the connection status of the satellite in the app, what does it say?

    • 018125's avatar
      018125
      Guide
      May 10, 2018
      It says Good
      • 018125's avatar
        018125
        Guide
        May 14, 2018
        So I’ve been able to narrow it down to a problem with the 2.4ghz band on the satellite only.

        If my devices are on 5Ghz I get perfect full speeds.

        If my devices are on 2.4ghz they get less than half.

        I picked the most optimal 2.4ghz channel as recommended by my Mac diagnostics - but it’s irrelevent because I live in a big house with no neighbours. There are no other Wi-fi networks around.

        I tried unchecking 20/40mhz Coexistence but that made no difference.

        Any idea why my 2.4Ghz band is so slow? Even when standing right next to the satellite?

        I’ve got 2 more weeks to figure this out before the return deadline - thank you.