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Forum Discussion
johnwallis42
Apr 12, 2018Guide
speed slows down Orbi
My iMac is connected through wifi to my orbi system. The orbi has 1 satellite. My internet service is AT&T gigspeed and when I test it with a CAT5 connection I get 950mbps up and down, but I don't us...
johnwallis42
Apr 12, 2018Guide
The iMac is 2017, the old one got hit by lightning last year so I had to buy a new one. I would rather not mess with a beta FW and as you say it is unlikely to fix the issue. I think my options here seem to be either live with it and accept that I spent $400 on something that does not work quite as well as I would like, or take the orbi and satellite out into the yard and blast them with a shotgun, smash them with a sledgehammer then load the remains onto a small hastily assembled raft of old software boxes and discs, launch said raft onto my pool and then set fire to it by shooting a flaming arrow at it. All the while filming this. After some careful editing I would upload this to youtube and email a link to Netgear's CEO and every single magazine reviewer who gave this soon to be pulverized object a glowing review. Then I will go buy myself the Google mesh or maybe something else, at this point it hardly matters as long as it's not a Netgear product.
FURRYe38
Apr 12, 2018Guru - Experienced User
I would contact Apple first to see if there is any help and information regarding there HW and wireless speeds on the iMac. Understand the frustrastions, however this should be pointed towards Apple, not NG. :smileyfrustrated:
I would connect the iMac via LAN cable as a alternate work around for this issue.
- johnwallis42Apr 12, 2018Guide
Not sure I follow your logic, the iMac worked perfectly well before with other routers and still does if I use my Airport Express. There are only two components to this puzzle one is an iMac that works with everything except the Orbi and the other is the Orbi that apparently. doesn't play well with my iMac. How exactly are you able to make a determination that this is not the fault of Netgear? Further may I just add that while it's common in tech to charge for support, this does not make the practice acceptable and when I first contacted Netgear about this issue my unit was under warranty so I spoke to "customer support" it was an hour and a half of my life that I will never get back and for all the good it did I may as well have consulted Yahoo Answers or the magic 8 ball, so ponying up $49.99 to go through that again is not really in the cards. I think my solution is the one that will at least render me some mild satisfation, but thanks for trying, I appreciate you taking the time and hope that as they say "your experience may vary".
- FURRYe38Apr 13, 2018Guru - Experienced User
Well you said your other devices don't seen to see this issue with the router.
I presume there is some issue between the iMac and the orbi wifi. Something either Apple or NG support would have to take a closer look into.
You might send some logging captures if you get in contact with NG support. Or even make contact with one of the NG forum Moderators here. AmitR and DarrenM come to mind.
Good Luck.
- UlairiApr 13, 2018Luminary
I also remain convinced that there's something going on inside the RBR50 that is throttling the speed. See this thread:
This was back-to-back testing using the same PC and cables with the only variable being the router. Two alternate router gave full download speeds per my plan, while the Orbi was consistently slower, with up to 80% speed reduction in some cases.
I'm going to try the latest Beta firmware this weekend to see if the firmware and a full factory reset give any improvement.
However, despite these speed results and despite problems connecting a RBW30 satellite to the RBK50 kit, I nonetheless am prepared to stick with the Orbi. 40 Mbps is fast enough for any streaming in the house. The migration to the Orbi fixed a problem with Chromecast buffering that I had with my previous Linksys EA8500. We also used to get dropouts with the EA4500 and apart from the RBW30 issues, the Orbi has given me two months of stable connection.
I'm sticking with the Orbi, versus other mesh options because the Orbi has these superior features:
- 4 x ethernet ports on the router and each satellite (vs. two on most other mesh products)
- USB port on the router and satellite
- Dedicated backhaul channel.
I just hope that the Netgear team get the kinks ironed out soon ....