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Forum Discussion
Wakey
Nov 02, 2019Star
Speeds have plummeted after latest update.
New to Orbi and have been delighted with its speed. I have 500 internet and all over the house was getting very fast speeds and always without exception full upload speed of 35. As soon as I’ve u...
FURRYe38
Nov 02, 2019Guru - Experienced User
Try a factory reset and setup from scratch if you see this problem again after updarting FW. Some have not done this and not given a full reset and setup a try. it does work and helps in these cases where users upgrade and see bad behavoir. I know a reset shouldn't be main stream however for some cases, it needs to be give a chance. I saw no speed loss after upgrade to v38 and had great operation. However I alwaya manually update and factory reset and start out fresh. Just works. Others as well:
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
https://www.youtube.com/watch?v=ePZSc7vnRlQ
Good Luck.
Wakey wrote:New to Orbi and have been delighted with its speed. I have 500 internet and all over the house was getting very fast speeds and always without exception full upload speed of 35.
As soon as I’ve updated the firmware it has plummeted in speed. You can see the exact moment my firmware was updated on the Speedtest history, and even upload speed seems halved.
How can Netgear release a firmware update that trashes the product?
Any ideas. I bought this system as consumer friendly with no rigmarole, will resetting it and all the hassle that requires even work? Why should you have to do that?
I see others are reporting similar issues and resetting did not work for them and they have rolled back the firmware. I have no idea how to do this and only use the app- my web browsers (Chrome and Safari) cannot for some reason connect to it on my Mac (could not when I bought it a few weeks ago).
Very sad as I had a great system, now it is trash.
Thanks everyone.