NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
DrInnominate
Feb 11, 2020Initiate
Spontaneously-bricked Orbi RBR50
Guess I will try asking for guidance here, although I already know there's nothing to do at this point except replace the hardware. But so far, Netgear support has been useless. I purchased an Or...
DrInnominate
Feb 14, 2020Initiate
Unfortunately, it’s dead dead. I spent a considerable amount of time on YouTube, google, and Reddit trying to resolve the issues myself. I enjoy the challenge of solving problems and figuring stuff out. So, I’ve tried the factory reset and nada.
I actually have a fiber connection to the internet, so no modems or anything. I plug the network cable coming from the internet provider’s panel directly into my computer, I’m good to go and have internet access.
When I plug the WAN cable into the air i router, then another LAN cable from the orbi lan port to my computer, I have no internet. This configuration was tested with a factory reset, reboot, and ancient incantations. The orbi router receives power, but does nothing else.
I actually have a fiber connection to the internet, so no modems or anything. I plug the network cable coming from the internet provider’s panel directly into my computer, I’m good to go and have internet access.
When I plug the WAN cable into the air i router, then another LAN cable from the orbi lan port to my computer, I have no internet. This configuration was tested with a factory reset, reboot, and ancient incantations. The orbi router receives power, but does nothing else.
FURRYe38
Feb 14, 2020Guru - Experienced User
Please contact the forum moderator and get help. Ask about an RMA. The moderator has attempted to make contact with you.
DrInnominate wrote:
Unfortunately, it’s dead dead. I spent a considerable amount of time on YouTube, google, and Reddit trying to resolve the issues myself. I enjoy the challenge of solving problems and figuring stuff out. So, I’ve tried the factory reset and nada.
I actually have a fiber connection to the internet, so no modems or anything. I plug the network cable coming from the internet provider’s panel directly into my computer, I’m good to go and have internet access.
When I plug the WAN cable into the air i router, then another LAN cable from the orbi lan port to my computer, I have no internet. This configuration was tested with a factory reset, reboot, and ancient incantations. The orbi router receives power, but does nothing else.