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Forum Discussion
Stability issue
Orbi system is dropping about every 20mins. I've seen a number of posts here with help provided, but also have read different solutions. I've tried some of them and still am having troubles. Inte...
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
Whats the distance bewtween the Orib router/satellite and the ISP modem with wifi? You'll need to keep these two as far appart as possible. 6feet to start. This goes for channels between them as well. ISP modem set to 1 and Orbi set to 11.
I recommend this as well, If you can't bridge the modem router combo, configure the modems DMZ or IP Pass Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
BrentATX wrote:
Orbi system is dropping about every 20mins. I've seen a number of posts here with help provided, but also have read different solutions. I've tried some of them and still am having troubles. Interesting to note, that when WIFI drops - it is only my TV's (Samsung), mobile phones and other wireless devices. My ATT wireless cable boxes do not drop offline.
ATT Gigapower, UVERSE (NVG599), 4000sq ft home
coax --> ATT (NVG599) -->Orbi Router (in router mode) -->Ether 1 to media room & ether 3 to office
ATT says their WAP must stay plugged into NVG599 to allow wirelss boxes to work.
Orbi Settings: IP dynamic; DNS auto; default MAC
2.4 (channel 6) 50% power; 5 (channel 48) 75% power; WPA2
FW V2.2.1.210
I am within the 30ft recommend. I have the modem set as passthrough. The Orbi router and modem are about 4 inches apart :smileyvery-happy:
dumb question: steps to check Orbi for channel 11?
im on att uverse but with internet/dsl only using a pace gateway. i think im on to something if you can check these settings out. might be different with your device. i changed my tcp session timeout to 1800 seconds for now. restart the gateway/modem if you change that setting. i have written up my findings but need a few more days to verify.
a. pace gateway -> settings -> diagnostics -> nat -> total sessions in use around 6000 or about 75%
b. pace gateway -> firewall -> advanced configuration -> tcp session timeout at 86400 seconds (default)I would move the satellite(s) out to 30 feet or farther if possible. Too close can cuase problems. The router alone can cover up to 30 feet and a bit beyond.
4 inches appart to TOO close.:smileysad: try 6 feet.
Basic Tab/Wireless.
BrentATX wrote:
I am within the 30ft recommend. I have the modem set as passthrough. The Orbi router and modem are about 4 inches apart :smileyvery-happy:
dumb question: steps to check Orbi for channel 11?
Sorry, I wasn't clear....my satellites are in other rooms, so they are at the proper distance. Only the router was near the modem (i've since moved it away some, but.....) I nearing the point of just returning the system and going back to what I had with just ATT or moving the Orbi to just AP mode and see if this makes an improvement.
AP mode probably won't make any differences. The main issue is that the Orbi router is too close to the ISP modems wifi. There is interferences when too close that cause problems. And for your needs you can't disable the ISP modems wifi which would be preferred in other cases.
If you can get the Orbi router away from the ISP modem and then use far away channels on each unit as mentioned, you should see better operation. Basic Tab/Wireless settings. Set channel 11 on 2.4ghz and 36 on 5Ghz. Go into your ISP modems wifi settings and set channel 1 on 2.4Ghz and 48 or 149 to 165 if those channels are available there.
Overall having too much wifi in close proximity will be problematic.
BrentATX wrote:
Sorry, I wasn't clear....my satellites are in other rooms, so they are at the proper distance. Only the router was near the modem (i've since moved it away some, but.....) I nearing the point of just returning the system and going back to what I had with just ATT or moving the Orbi to just AP mode and see if this makes an improvement.