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Butyogi's avatar
Butyogi
Follower
Jul 06, 2018

Started getting "ACCESS DENIED" messages to sites including Costco, Southwest, etc on ORBI RBR50

I have an RBR50 from Costco with 2 satellites. Just last week, we started getting "ACCESS DENIED" errors from several sites including Costco, Southwest Airlines and several *.gov. ISP denies issues, sites deny issues. after issue started updated all units to newest firmware v2.1.4.16  Any ideas for the novice...??

Troubleshooting

3 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jul 07, 2018

    What browser are you using when connected to the router? 

    What device are you using when this happens? 

    Do other device have the same problem? 

     

    What is the Mfr and model# of the ISP modem the orbi is connected too? Built in router here by chance?

    • Misterb804's avatar
      Misterb804
      Aspirant
      Jul 08, 2018
      I have the same problem AFTER updating to the newest firmware. Tried using chrome, Edge, Firefox. When I use my other wireless network here at home, I don't have a problem accessing the same sites. Any suggestions??
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Jul 08, 2018

        What is the Mfr and model# of the ISP modem the orbi is connected too? Built in router here by chance?

        Do a full ERASE on the router and set up from scratch and test to see if problem remains...

        Misterb804 wrote:
        I have the same problem AFTER updating to the newest firmware. Tried using chrome, Edge, Firefox. When I use my other wireless network here at home, I don't have a problem accessing the same sites. Any suggestions??