Hi everybody.

this is my email with customer care department.

They don't see my orders and block money

LOL

Don't use this store!!!

Date: ср, 23 сент. 2020 г. в 22:32
Subject: Re: [ST-12831] Fwd: Thank you for shopping at NETGEAR. Your order number is: 0142613

Do You want I step on a rake again and again?

I'm not stupid.

Don't you really want to investigate this error in your system or to check?

Funny!

If somebody in my company did it, I would have fired him.

I'll publish your customer care.

Hi Evgeny,

 
W'ere contacting to inform you that upon checking your Order #0142613 cannot be found in our system, meaning you're order didn't went through. If you still interested, you may re-order again at our NETGEAR store. We apologize for any inconvenience this may have caused.

If you still have questions, feel free to contact us.

Thank you.


Sincerely,
 
Jan Michael Velasco
Customer Care Advocate
NETGEAR, Inc.
This e-mail, including attachments, may include confidential and/or proprietary information, and may be used only by the person or entity to which it is addressed. If the reader of this e-mail is not the intended recipient or his or her authorized agent, the reader is hereby notified that any dissemination, distribution or copying of this e-mail is prohibited. If you have received this e-mail in error, please notify the sender by replying to this message and delete this e-mail immediately.

Hello,

I have no polite words about your store department!!!!!

Again!!!

I made the new order - see below. (don't you think I drew one?)

Again!!! I do not see it in my account!!!!!!

Again!!! your support man did not see it!!!

The same thing happened with Order Number: 0138591 Order Placed: Sep 12, 2020

THE SAME!!!!!!

MY BANK BLOCKED 865.51 USD!!! It takes 12 days FOR UNBLOCKING!!!

It means that i have frozen 865.51X2=1731.02USD

Are you an amateur or serious and respected company?

I have not expected it from Netgear, whose product I use in my life!

Forum Discussion

store department fault