Strange issues with Orbi RBR50 apps and websites

Hello! Thanks for responding. The modem is an Actiontec T3200M, relabelled as a Telus modem (I'm in Calgary, Alberta, Canada). Link below:

https://www.actiontec.com/products/wifi-routers-gateways/vdsl/t3200m/

I set it to bridge mode and all wifi signals are turned off, but maybe there are additional settings I need to change. Any ideas?

Thanks again!

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FURRYe38 wrote:

What is the Mfr and model# of the ISP modem the NG router is connected too? Built in router here by chance? If so, This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

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jerrremy wrote:

Hi there,

 

I've had this router for about a year and it's been working fine, but I've recently started running into some really strange issues.

 

When using my mobile phone connected to WiFi, I can't access certain websites and some apps just don't work - specifically, all Google searches, Facebook, Instagram, and a few others. These websites work fine on all computers connected to the same WiFi network. These apps/websites work on other WiFi networks with the same phone with no issues. I have also tried connecting  other mobile phones (both iPhone and Android) to my network and all experience the same issues.

 

I have the router connected to the router provided by my ISP that's set to bridge mode.  I'm using the Orbi RBR50 router with one satellie connected and both are on firmware 2.3.5.30 .

 

Any help troubleshooting this would be hugely appreciated. 

 

Thanks in advance!

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