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Forum Discussion
einarso
Jan 04, 2019Guide
Strange requirement for VPN activation
 Hi - I purchased Orbi mostly because of the VPN functionality.  But right now I am not able to use it!  I have a static IP address from my ISP, but it is required that I "Get dynamically from ISP".  ...
ekhalil
Jan 04, 2019Master
Of course you need to have either a static public IP address or otherwise have a DDNS service, for the VPN client to be able to find your Orbi while you're on the internet!
You should be fine if you have a static public IP address, but you need to set this in the Orbi settings below so the system knows that you have a static public IP address:
einarso
Jan 04, 2019Guide
I understand this.
I do have a static IP-address, but my ISP does not connect me when I input the ip/subnet/gateway manually.
As long as I have a static public IP address, there should not be a problem for me obtaining it dynamically from the ISP. I should just be able to add my static IP address to the VPN settings page (just to feed the vpn-server with what information to use).
So basically - the orbi system shoul allow me to have a static IP, optained dynamically from my ISP.
I am also communicating with my ISP regarding why they don´t accept my manual connection - and they do not have an answer to me. They just confirm that I have at (fixed) static IP, that should always be optained dynamically (I always get the same IP). And they can not help me any further since they do not support 3rd party equipment. They can not understand why there is such a restriction on the Orbi system.