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Forum Discussion
Casey_SJ
Apr 05, 2020Star
Suddenly cannot access one website, but an older router has no problem
This is a very strange problem. Let me explain: I've been using the RBR50 and RBS50 (satellite) for over a year without any problem. I've been accessing many different websites, including one i...
- Apr 05, 2020
UPDATE #2:
- I removed the Securifi Almond+.
- Configured the RBR50 back to Router Mode.
- Changed the MAC address of RBR50 to that of en0 from a computer I own.
- Rebooted the RBR50.
- Rebooted the Cable Modem (this is necessary).
Result:
- Problem Solved.
- So it seems the previous MAC address has been blacklisted somewhere along the route.
- Will contact the site administrator to see if there's anything they can do.
Thank you very much to everyone for your wonderful support. It's sincerely appreciated! :)
FURRYe38
Apr 05, 2020Guru - Experienced User
Since the SB6141 is a modem only this modem doesn't have a built in router as it's a modem only so no double NAT here nor is this a FW problem.
Has the modem and RBR been powered OFF for 1 minute then back on?
Try a factory reset on the RBR whlie you power OFF the modem. Walk thru the setup wizard with a wired PC and web browser connected at 192.168.1.1 or orbilogin.com
Be sure your using a good quality LAN cable between the modem and RBR. CAT6 is recommended.
Casey_SJ wrote:This is a very strange problem. Let me explain:
- I've been using the RBR50 and RBS50 (satellite) for over a year without any problem.
- I've been accessing many different websites, including one in particular that I use often.
- Two days ago this particular website became inaccessible over both WiFi and wired Ethernet.
- I reset the RBR50 to factory defaults, installed latest firmware, and tried again. But all websites are accessible except for that one site.
- I went to "downforeveryoneorjustme.com" and verified that the website is only down for me.
- Access to the website works over my cellular connection.
- Then today I decided to remove the RBR50 and replace it with my previous router, a Securifi Almond+. Surprisingly, it WORKED. The same website that Netgear Orbi cannot access was completely accessible by the Securify Almond+.
- So this means that my Cable Modem (Motorola SB6141 I believe) is OKAY.
- It also means that my Internet Service Provider's (ISP) back-end is also okay.
- Only the Orbi Mesh RBR50 fails to access this ONE site, but has no problem with other websites.
- This started suddenly 2 days ago after months of being able to access that site.
Quite puzzled...
Casey_SJ
Apr 05, 2020Star
FURRYe38 wrote:Since the SB6141 is a modem only this modem doesn't have a built in router as it's a modem only so no double NAT here nor is this a FW problem.
Has the modem and RBR been powered OFF for 1 minute then back on?
Try a factory reset on the RBR whlie you power OFF the modem. Walk thru the setup wizard with a wired PC and web browser connected at 192.168.1.1 or orbilogin.com
Be sure your using a good quality LAN cable between the modem and RBR. CAT6 is recommended.
Thanks for the reply.
- The RBR and the Modem were both powered off for 1 minute or more.
- The RBR was reset to factory defaults twice.
- The RBS (satellite) was also powered off for 1 minute or more.
- After RBR was factory-reset, a minimal setup was done with the Wizard.
- CAT-6e is wired throughout.
- FURRYe38Apr 05, 2020Guru - Experienced User
Is the site this Fastly site seen in your traceroute?
Casey_SJ wrote:
Thanks for the reply.
- The RBR and the Modem were both powered off for 1 minute or more.
- The RBR was reset to factory defaults twice.
- The RBS (satellite) was also powered off for 1 minute or more.
- After RBR was factory-reset, a minimal setup was done with the Wizard.
- CAT-6e is wired throughout.