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Forum Discussion
Solved
Suddenly none outside can reach my network (Orbi RBR50)
I haven't changed anything.
It's been so long. The only IP address I see when logging into the orbi is on the 10.*.*.* subnet which I know is private. Is my ISP failing to provide an externally r...
This is resolved. The ISP switched me to a private IP and we addressed it with them.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure to edit out any MAC addresses from pictures for security reasons.
The ISP is Riverstreet locally. I can't make heads or tails of the small black box they gave me. I can't access it. But it's always just worked. It looks like a power adapter but has Ethernet in and Out.
All I can find outside is a line from the antenae into the house as ethernet.
Uploading a pic.
Looks like a POE adapter:
https://www.amazon.com/GP-A240-050-Switching-Supply-GP-A240-050G-GP-H480-050G/dp/B0B2TS79VT
Does this connect to a ONT or ISP modem or just direct from the ISP?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.All I see is ethernet cable coming from outside where the antenae is. I can climb under the decking, but I can't imagine electronics out there. So it is possible its to the ISP? It's fixed wireless internet.
noudess wrote:
The ISP is Riverstreet locally. I can't make heads or tails of the small black box they gave me. I can't access it. But it's always just worked. It looks like a power adapter but has Ethernet in and Out.
All I can find outside is a line from the antenae into the house as ethernet.
Is this your ISP? https://myriverstreet.net
What this looks like is that Riverstreet is providing a private IP to your router rather than the public IP that it was providing previously. First step is to call them and ask, "what's going on?"
Yeah, that service call is already made and that's exactly what I asked. I was concerned that I might be missing something stupid on my end.
I am waiting on a reply.
I did the reboot sequence, but I don't have any gear from the ISP except that black box that I guess provided power and pass through of a signal from the dish?
I dont have a cable modem like I did will all previous ISPs before I moved here.
